BMW

MikeKleiman 

on DealerRater

11 years ago

I feel bad about writing this because I actually had a very good experience buying my car from South Bay. Unfortunately, the service experience was very poor, not at all what I would expect from BMW. I have worked with several in the past and but this shop seems to be very poorly managed. It took half over half an hour to check the car in for a simple service. Then my service rep tried to up-sell me on an alignment and wheel balance, which was "on sale" for $600! Not covered by warranty due to possible road hazards. A reputa... read more

hiroshiishigami 

on DealerRater

11 years ago

They are so friendly and nice until you sign the agreement, but once it is signed, they will not return your call ever! I traded in my car, but they did not do transfer right, so I get notice from DMV and franchise tax board. The worst thing is they will not get back to me. 

donnydlyml 

on DealerRater

11 years ago

Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy another BMW. 

mskokagirl 

on DealerRater

11 years ago

Tried to order the 2014 BMW X5. The most prevalent mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to point out the mistake. Unfortunately, the mistake was never corrected and we had to cancel the order. Although the dealership says they have refunded our deposit, they have not. Other areas of poor customer service included: very poor communication and lack of appropriate paper work despite repeated attempts by my husband and I t... read more

laszloklima 

on DealerRater

11 years ago

Back in March of this year, I had a bad service experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at service. Against my better judgement, I made an appointment for October 29th because several items had to be repaired on my vehicle. The advisor was nice and the service seemed smooth until I was told several items where on backorder and that my oil pump control solenoid needed to be repaired because it was leaking. She told me th... read more

CD00102 

on DealerRater

11 years ago

Mark Brodkin now owes me TWO detail jobs. The first time they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD ON THIS PROMISE. the next time, they backed my special order 535 into a pole and it took months of pleading before they would take care of that. Last time I went there, they returned the car to me with grease smudges all over the interior, so I said never again. It gets worse for this dealership. All very avoidable too. Never... read more

JAlexander 

on DealerRater

12 years ago

DO NOT BUY A CAR FROM EDDIE RAMOS!!!!!! DISHONEST! DISHONEST! DISHONEST! DISHONEST! DISHONEST! THE DEALERSHIP IS BAD, BUT EDDIE RAMOS IS THE HORRIBLE!!! HE SHOULD BE FIRED FOR HIS WAY!!! 

laszloklima 

on DealerRater

12 years ago

Had problems with Blue tooth for three months. Tried to make a service appointment three times but no one would call back. Left message for Service Manager Kim Kelley (since she changed her name) but never heard back. Left message for Peter Boesen THE OWNER, who is never around but never heard back either. Tried to reach Jeremy Guenther at 8:44 AM but I was informed he doesn't get in until after 10AM. HMMMM, Could it be that all the negative comments are about service due to service managers never return calls and ignore pro... read more

beautyindskies 

on DealerRater

12 years ago

Would rather not say who the salesperson was. I would NOT recommend this dealership and here is why: They were friendly and bent over backward while trying to get a sale. But afterwards, it's as if we weren't worth their time. Once they have your money, you're invisible. We were lied to about the car we were purchasing, and lied to about our trade-in, just so they wouldn't have to pay a fair price for it. Buyer beware.