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BMW
- Automotive
- Lakeland, FL
About this business
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ended up going to the Mercedes dealership. Waited for half an hour for the sales rep whose attention was with another customer before I left. It was a complete waste of time.
Business response:
I am terribly sorry to hear about that experience. Please contact me directly and I will ensure that any future visits to our dealership are handled professionally and courteously. Gary Gordon, General Manager (ggordon@fieldsauto.com).
Terrible. No one will ever call you back. The staff is rude, says they are working on a deal for you, but never provide you their information. DO NOT GO HERE.
Business response:
To all of our current and prospective customers, we encourage you to please check our existing reviews on Google, which illustrate that we try to treat all of our customers fairly and professionally. As is the case with most disputes, there are two sides to this story. I encourage anyone that has concerns about BMW Lakeland's dedication to customer service excellence to contact me. Regards, Gary Gordon, General Manager of Fields BMW Lakeland (ggordon@fieldsauto.com)
Fields BMW is a rip off. Took my 2010 X5 in to check battery , was told battery was bad.Cost 513.00 to install new battery and car is still under warranty.SCAM!!! P.S. car wash sucked.
Business response:
Our policy is to ensure the highest level of customer satisfaction and it is for this reason our Car Wash is always a FREE service to all of our customers. As with most disputes, there are 2 sides to every story and I encourage current and potential customers to call me if you have any questions or concerns about Fields BMW's dedication to you, our customer. Sincerely, Gary Gordon - General Manager, Fields BMW Lakeland. (ggordon@fieldsauto.com)
Went in for oil change, left with a newer car after I was told I needed four new tires with there mounting and balancing, new valve stems and a front end alignment with a total price of $1943. I told them that I new I could get the same tires at a tire place about $200 cheaper per tire. I then proceeded to purchase a new vehicle.
Business response:
Thanks for your compliments! We love making the car buying experience an enjoyable event for our customers! Sincerely, Gary Gordon, Manager (ggordon@fieldsauto.com).
VERY DISHONEST! I bought a CPO CAR and it was in the shop for 3 weeks after this. They said "Too bad". Shocking response to say the least. Look at other reviewers here..This place is bad news! I already have an attorney. I've purchased 5 BMW in last 9 years...Don't bother contacting BMW North America..they could careless too. I documented everything including all repair work since I purchased the car. There is NO WAY this every went through a certification that was promised. I can send all documentation to whoever whould lik... read more
Business response:
I apologize for the poor customer relations and would like to discuss further if possible. I would be glad to review your history and try to help if it's not too late. Please contact me at 863-816-1234. Sincerely, Gary Gordon, Manager (ggordon@fieldsauto.com).
Overall a horrible experience with the sales team at Fields BMW. I provided then with a deposit to procure a specific car for me. 3 days later there was no response and the sales person was off and did not tell anyone that he was supposed to get me a car. I needed to take delivery that day for the special financing. After multiple calls trying to work with the sales manager to find out what was going I decided top purchase the car from another dealer. At 4:00 in the afternoon they still were not able to confirm that they wou... read more
Business response:
Thank you for your honest feedback. I'm sorry you had a poor experience at our location. Thanks to your feedback, we've taken the necessary measures to ensure that a situation like this does not happen again. At Fields, we are dedicated to the highest level of customer service and if there is anything I may do to turn your experience around for the better, please don't hesitate to ask. Sincerely, Gary Gordon (ggordon@fieldsauto.com) - Manager.
Me and my wife wanted to buy a new car from them, we had to call the salesmen back two times to get a appointment to go and see the car. The salesman made us wait 45 minutes so we could talk to him. when he was finished with his customer, this idiot drove away from the dealership leaving me and my wife with a open mouth. We simply just walked out on this dealership and purchased our new car from another dealer who was a lot more responsive then "Fields". Save yourself alot of anguish and avoid this dealership.
Business response:
Very sorry to hear about your poor experience in 2008, Walter. I apologize that your wait time did not meet your expectations. I appreciate your honest feedback and would like to discuss the changes we've made to ensure that this type of situation doesn't occur in the future, in more depth at your earliest convenience, if you are open to discussion. My phone number is 863-816-1234. Sincerely, Gary Gordon - Manager (ggordon@fieldsauto.com).
They were rude and would not allow me to do my own financing. Forced me to do their contract and it was a much worse deal. If I hadn't ordered the car, I would have walked away. I will never buy from them again, and they will NOT get my service business!!
Business response:
This type of experience is inexcusable. It's because of feedback like this that we've made many adjustments to staff and company processes since your review to ensure the highest level of customer service. I would like to earn the opportunity to serve you again. I encourage you to contact me at (863) 816-1234 or via email at ggordon@fieldsauto.com. Thank you and I look forward to hearing from you. Sincerely, Gary Gordon - Manager.
I had a 02 330i and they installed some Dinan parts screwed them up and I had to call Dinan to get the problems rectified. Some of the rudest and most arrogant people I have ever dealt with. I later decided to purchase an 03 M3 and went to talk to them, they act as if they are doing you a huge favor by selling you a car. Needless to say I did get my 03 M3 but not from them !!!
Business response:
I'm very sorry for your poor experience, even though it was a while ago. We appreciate your feedback and have made a number of adjustments to staff since your visit to ensure the highest level of customer service. While mistakes can be inexcusable, we would love the opportunity to serve better you in the future. Please feel free to call me at 863-816-1234 or email me at ggordon@fieldsauto.com. Thank you, Gary Gordon - Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.