BMW

4.7

Automotive
Lakeland, FL

About this business

Automotive Auto Parts & Supplies Auto Repair Car Dealers

Location details

4285 Lakeland Park Dr, Lakeland, FL, 33809, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 5:00 p.m.
Sun	Closed

4.72,464 reviews

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grusak

12 years ago

This is the second vehicle that we have purchased at Fields. We purchased a 1997 528i with Lance Lightsey and now a 2013 328i with Josh Parker. Our 528i lasted 16 years and Fields continues to maintain its quality service. It was nice to see that Lance Lightsey is now a manager! Josh Parker was very through and informative and helped me ease into a new, modern vehicle. We appreciate the prompt, courteous service that my husband and I received. We will continue to recommend Fields BMW to all our friends and family looking for... read more

Business response:

Thank you for your delightful feedback and congratulations on your 2013 BMW 328i purchase! My name is Gary Gordon and I'm the General Manager. Next time you stop in for a car wash and some ice cream be sure to swing by my office to say "hello" or to let me know if I can do anything to enhance your ownership experience! It's great to have you as a part of the Fields' family. Sincerely, Gary Gordon (ggordon@fieldsauto.com).

king6333

12 years ago

Gary Gordon, General Manager-Fields BMW Lakeland and Josh Parker, Client Advisor listened to exactly what I was looking for in a BMW. They exceeded my expectations, by producing a higher model of vehicle (750i), with all of the features I was looking for, in fantastic condition, within my desired price range! The level of Customer Service and professionalism at Fields BMW is unparalleled in my opinion!!!

Business response:

Thanks for the great review! We appreciate you noticing Josh's hard work and dedication to our customers. Most importantly, we're happy to have been able to exceed your expectations. Please let me know how I may elevate your ownership down the road. Best Regards, Gary Gordon, General Manager (ggordon@fieldsauto.com).

RobertRamirez

12 years ago

Excellent customer service. Not only did they take care of my wife's vehicle, they also notify me of a recall for that vehicle and scheduled the work to be done around my schedule. Ironically we went there for service and ended up purchasing another vehicle from the lot. Everything was handled professionally. They even provided me with a vehicle in order to get the vehicle I traded in since I needed to bring the stock wheels for that vehicle and they would not fit on the car. The best car buying and service experience I have... read more

Business response:

Thank you! We're happy that we were able to provide both you and your wife with a wonderful experience. I'm also happy to hear we were able to improve your car's performance. Sincerely, Gary Gordon - Manager (ggordon@fieldsauto.com).

davidspandor

12 years ago

had a very good experience at the dealer. phillip deane was very professional and helpful. all my questions were answered.i Would highly recommend the dealership

Business response:

Thanks for the great review! We appreciate you noticing Phillip's hard work and dedication to our customers. Please let me know how I may elevate your ownership down the road. Best Regards, Gary Gordon (ggordon@fieldsauto.com).

ddmyers

12 years ago

i was so impressed with the dealership and the way phillip and lynette treated me this was my 2nd purchase luv it so much i will and have recommended others to this dealership

Business response:

Thank you for your wonderful comments! We'll be happy to make sure Phillip and Lynette get your excellent feedback. If there is anything else I can do to make your experience with us even better, please let me know. Best Regards, Gary Gordon - Manager (ggordon@fieldsauto.com).

zeehawk

13 years ago

I have never written a positive review about a car dealership however I felt compelled to do so by the superior customer service provided by Fields BMW of Lakeland and Josh Parker specifically. I have previousely owned 3 BMWs and yet this is the first time I felt the sales person was upfront and went above and beyond to meet the customer's needs. I purchased a 2010 X5 sight unseen, the car was held for me 10 days while I traveled and when I picked it up the deal was honored and I was in and out of the place in less than an h... read more

Business response:

Thank you! We appreciate your kind words and your business! We are also delighted that you're enjoying all of our complimentary amenities. Most importantly, I'm glad that we were able to get everything taken care of for you. It's our pleasure! Sincerely, Gary Gordon, Manager (ggordon@fieldsauto.com).

falfaro

13 years ago

Great place, great experience.... I have been a customer for Toyota and Honda which are great products. I love them both. But after becoming a BMW owner now is a whole different story... of course BMW are not just your typical American or Japanese cars, my BMW I only use it for weekends or special occasion, its not a daily driver. I went to Reeves in Tampa and they are not comparison with Fields in lakeland, my experience there was amazing. I never had such great customer service. Richie, the shop foreman treats you more tha... read more

Business response:

Thanks for your kind words and we're glad to hear that everything went well. Please give us a call if you haven’t yet enrolled in our 75K Mileage Reward Club or if you need additional assistance. Sincerely, Gary Gordon (ggordon@fieldsauto.com) - General Manager - Fields BMW Lakeland.

Kaivonrad

13 years ago

Josh spent hours with me through the sales process. Extremely professional and made the deal happen. Impressed with Josh and his ability to answer questions. By far the best BMW dealer experience I've encountered.

Business response:

Thank you for your wonderful comments. We work hard to please all of our customers and are delighted that we were able to accomplish this for you. Please let me know if we can be of further assistance in maintaining your views of our organization. Sincerely, Gary Gordon - General Manager, Fields BMW Lakeland (ggordon@fieldsauto.com).

Katbxny

14 years ago

Went to this dealer to test drive and get some prices on the bmwx3. After test driving and speaking to the sales rep. he was able to find me a vehicle that I wanted within my price range without a whole lot of going back and fourth. It was a very pleasant experience.

Business response:

It's great to have loyal customers who continue to have delightful experiences, such as yours. Most importantly, we thank you for being a part of the Fields family of customers and if there is anything else can do for you to maintain your views of our dedication to customer service excellence, please feel free to contact me. Warmest Regards, Gary Gordon, General Manager of Fields BMW Lakeland (ggordon@fieldsauto.com).