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BMW
- Automotive
- Lakeland, FL
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have had extended warranty repairs done and paid to them in the past, so I am not a new client. Back when BMW of NA was running an alternative transportation program, I spoke to them and advised me to call the local dealership. After about a month of dealing between them and Fields BMW of Lakeland, the dealership basically told me it was up to them and they didn't participate in program. So no loaner. Still concerned with safety, I later got BMW of na to ship them an airbag for install. I never received a phone call from F... read more
horrible horrible service i return a part cause it was the wrong part spoke to Mason and Turner from Parts and they charge me $52.00 for restocking fee from $178.00 part, a part that was not the part that i needed in the first place horrible service beware they will scam you, Mason the part manager send me a fax telling me to pick what i need i had told him they were 4 items that looked the same he didn't even know which one it was i told him that i thought it was a certain one and he said order it, the part got here and it ... read more
As a result of my last review I was contacted by Field's BMW. I was told by Gary Gordon, their Service Manager, that they were incredibly sorry that there wasn't better communication throughout the process, and that they would like for me to come back in so that they could put gas in my tank because of the multiple visits I had to make over what should have been a single, quick, in-n-out type of visit. I decided that it was nice of them to be going out of their way for customer satisfaction and that I was most likely just th... read more
My 2014 550i Engine light came on took it to the dealerships in Lakeland because it is closer to my home. I knew I was in trouble when the rep Tina said oh it's a 550 it's going to take a while to get done. I stated ok I will get something to eat. I had to walk to the restaurant no shuttle, I also own a Lexus and they would never let me walk anywhere. This is the kicker the Tina lady call to tell me if I need the service done I have to leave the car and they won't provide a loaner because I didn't buy the 550 there. I'll rea... read more
I took my 2014 X5 in for a normal service at 9 am one morning. It was promised back the same day. Service tech called and said it would not be ready until the next day due to being hooked up to a computer. Late the next afternoon i was finally told it was ready. When i arrived an hour later it was not ready--they said it was being washed. Then when i obtained paperwork I found they had done work that was not discussed or authorized by me. Apparently they completely reprogrammed the computer. This caused all settings to go to... read more
I bought a BMW part from a BMW dealership in another state. I had it for around 2 months before it randomly stopped working so I brought it into the Lakeland dealership with a copy of the recite, What I thought was a quick exchange took over 5 hours during a two day period. They told me that my car had new lights in it and the warranty covered the cost. However, I am convinced that they put the original lights back in my car because it has the same issue, I never saw the new box or parts, I also NEVER asked for them to insta... read more
Bought a $50,000 used car. All was great, till the drive home (I live 200 miles away) when I noticed a vibration in the steering wheel. The very next morning I took it to a bmw dealer near my house, where they found damage under the front left bumper. Cost me $680... Called Fields to protest, they told me to fax them the invoice, which I did. A week goes by, so I call them and they proceed to tell me they wont Honor the expense. I've been a bmw customer for a long time and I've come to expect a certain level of service and s... read more
We received exceptional customer service from PJ Nunez, our Client Advisor. From the start, when he returned by information request after regular business hours, to delivery, PJ was the consummate professional. The used car manager could take a lesson from PJ. The overall rating would have been 5 stars if not for the low ball tactics experienced during the trade-in. I was not expecting to get the KBB or NADA trade-in projection, but to get offered 50% of the projected trade-in value was disappointing. I would not recommend t... read more
This dealership and staff sets the bar. The experience of purchasing a vehicle was so great that my father also purchased his vehicle here..I am buying my next vehicle here.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.