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BMW
- Automotive
- Lakeland, FL
About this business
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service is excellent and with pick up of my vehicle and leaving me a loaner to drive there is no inconvenience to me at all.
Business response:
We certainly appreciate your review and your business. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager.
I was out of town and received a flat tire. I called Fields BMW in Orlando, both the Tamiami trail location and the winterpark location - both dealerships were unwilling to help me. One gentleman was helpful but I was disconnected during a transfer. I had to contact BMW corporate which advised me to find a tow truck to get it back to Lakeland and then find a taxi to take me to the airport so I could rent a car, at my own expense, from Enterprise. It was a huge hassle. I have friends who purchased from Reeves and Bert Smith a... read more
Business response:
Thanks for your positive comments. On the other subject, thank you for taking the time to leave feedback about your experience with our sister locations and more importantly, bringing this to my attention. At all of our dealerships, customer service is our top priority, as is creating a consistently superb experience for all of our customers. I apologize that this did not happen for you at our sister locations and I would appreciate the opportunity to speak with you in order to discuss the situation with you in more detail a... read more
Staff professional, although it took a long time of me standing in the service center to be recognized, although several people walked by and not all service reps were on the phone. Eye contact, smile and node is all that is needed to let someone know you will be right with them. Only other item was grease was found on my inner door handles and side door frame, then I had to clean off. New battery and oil change took 3 hours, which is a little long.
Business response:
Thank you for your positive comments about our staff and also for your feedback about your experience with both our staff and your vehicle after service. Thank you for bringing this to my attention. It's our goal to maintain the highest level of customer satisfaction and it sounds like we missed the mark on your visit. I would appreciate the opportunity to discuss this situation with you more accurately over the phone and ensure that we are consistently providing you with a 5-star experience on each and every visit, which is... read more
This is the worst dealership I've ever seen, I purchased two 5 series within the last 2 1/2 years. The first was a 2011 new 5 series it had an internal electrical problem, Fields had the car for 2 of the first 3 months we owned it kept give it back saying it was fixed several times. The lead salesman Majed Masrallah is the biggest liar I've ever seen, when purchasing the first car we wanted to upgrade the wheels, he said no, no I know a guy I can get them,for $1500 he would never return your calls, so no wheels. He also told... read more
Business response:
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is a top priority and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (863) 816-1234. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Gary Gordon, General Manager (ggordon@fieldsauto.com).
Absolutely no follow up. I was pre-approved through BMW FS and knew exactly which car I wanted and was ready to buy asap.....received a call from a sales rep to advise I was approved and he would research inventory and call me back asap. Never received a call back. I sent an email, text and left several voice mails to only be ignored. I switched to another dealership 2 days later and bought a new 2014 car the same day. This should have been an easy sale: pre-approved through their own bank, no trade in and I was ready to go.... read more
Business response:
Thank you for your review and your feedback. I apologize for the poor performance and would like to discuss further if you would be open to discussion. Please contact me at (863) 816-1234 or via email at ggordon@fieldsauto.com. Sincerely, Gary Gordon, General Manager.
We (My spouse and I) went to this dealership on Friday 11/29/13. Lance approached us upon our arrival, made some little smart comment about us being there to OVERPAY them and quickly passed us along to Melissa. She appeared nice at first, but was did not seem to know how to compromise with us to make the deal satisfactory. She kept going back and forth to see Lance. We requested to see him to speak with him directly versus the "GOPHER" tactic he was using with Melissa, yet he never reappeared to answer any of our questions. ... read more
Business response:
I apologize that you had this experience and this is not something we're used to hearing. I'd like to discuss this more in depth with you if it's not too late. Please contact me at either ggordon@fieldsauto.com or via phone at (863) 816-1234. Sincerely, Gary Gordon - General Manager.
I was in the market to buy a BMW and had heard the ads for fields so i wanted to give them a shot . My last bmw i purchased at furman and loved that car but i wanted to get a new one . so after a over 50 mile drive i got to their dealership and it looks great from the outside . but that looking about that’s the only good thing i can say about my time there . I picked out one of the cars i had seen on the internet a white 2013 328i. there were about 8 different 2013 they could get me for the same price. i asked if all had blu... read more
Business response:
We are terribly sorry to hear about your experience. Behavior like this is not tolerated at the Fields Auto Group and we've taken the necessary measures to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Gary Gordon, General Manager - ggordon@fieldsauto.com or via phone at (863) 816-1234.
We recently moved to the Tampa area and realized that the Fields BMW of Lakeland was much closer to our house, so we took our car in for some repair work. We purchased a service plan when we bought the vehicle. Even though the service plan was not through BMW they are an authorized repair facility for our vehicle with the service plan. When the repairs were submitted to the service plan agent for reimbursement the service agent at Fields told us that they weren't going to cover all the labor costs because THIS dealership sai... read more
Business response:
John the service manager adjusted the hourly rates and has sent us a check for the difference. He was very nice and apologetic and even enrolled us for free into their maintenance program.
Dealer from xxxx! Couldn't even evaluate the condition of a battery. Required 2 visits to repair. Lost my car both times. Last time they had the car for over 2 weeks. Called John, the service manager and he couldn't find the car either. He never ever called back so customer concern is not of interest to him. Received a call a week or so later from some lady doing a service review. She was the only one who showed any interest in customer satisfaction. She was concerned and said someone would contact us. Weeks later and no fol... read more
Business response:
Thank you for your feedback. I apologize for the poor customer relations and would like to discuss further if possible. I would be glad to review your situation and try to help if it's not too late. Please contact me at 863-816-1234 or via email at ggordon@fieldsauto.com and I am happy to ensure that any future visits to our dealership are handled professionally and courteously. Sincerely, Gary Gordon, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.