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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Horrible Customer Service I took my car in at 10am on a friday for an oil change. The rep Jose told me it would be 2/230pm when my vehicle would be done so i ask for a shuttle to be tooken home. Also, i was told that the DEF fluid for diesel engines would be included in my oil change. I waited all day and havent heard anything. Finally about 5/6pm i called to see what was going on and nobody knew anything i couldnt get answers as to why i waited so long to get my vehicle. They dispatched out a shuttle to come pick me up from... read more
Business response:
Hi Tobias Reed Sr, we can assure you that we would not find this type of behavior acceptable, and we would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
Terrible car wash The service adviser Marvin was great, got a free car wash, I guess you get what you pay for because the wash was terrible!
Business response:
Hi Kelsi Moore, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
pfihouston@yahoo.com This dealership is so horrible , I will never go back or refer anyone I know to this BMW Dealer I took my car because I thought my 2015 BMW 640I sunroof opened up, but come to find out it's just a moon roof The service person told me that they needed to run a diagnostic test to see what's wrong with it for $200.00 and came back to tell me I need a new battery , before they could run the test . how in the xxxx do you ever need to run a diagnostic test for a moon roof. they told me I needed a new battery j... read more
Sleazy and unprofessional sales tactics Purchased a CPO 2017 BMW 330i from this dealership and this is my experience. I emailed salesperson Tommy Luk before going to the dealership and asked out the door price for this vehicle including any dealer add ons. No dealer add-ons were disclosed at this time. I drove down to BMW of Katy which is about 55 miles from my home and test drove the car. Car was nice and clean so we started negotiating the price. It was at this time the salesperson told me that they had done $750 ish worth... read more
Business response:
Hi Asif B, we regret to hear that you are displeased with your recent experience with us. We provide a no-haggle experience for our clients, backed up by the best price in Houston for all of our BMWs according to the research we do everyday. We find our clients really appreciate the transparency of our no-haggle Sonic Price as well as the excellent customer care we provide. As we appreciate your business, we gave you additional savings on a 330i that was already an amazing deal in our market. We hope you enjoy your new BMW, ... read more
Car Repair My car was in the service center for 4 months many back and forth with adjuster and service blaming each other regarding delay. 1 week after receiving call that car was ready couldn?t get it because service said insurance didn?t pay, emailed and call insurance again and found that 2 supplemental checks cashed. Called the BMW Collision spoke with rep. who said manager would call back after lunch, 4 hours later no call back, spoke with manager after long explanation to different person. Manager said she would invest... read more
Terrible I had purchased 3 BMW- 1 from this location. It seems to me that the advisor and the staffs don?t communicate with each other. They wanted to charge me for the service that they did not render. I would not expect this kind of service from BMW. You guys are supposed to be the best! What happened?
Business response:
Hi Trang Pham, we regret to hear that your recent experience was anything less than exceptional. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Very disappointing as new BMW owner My 1st ownership of a BMW so of course I want only the best of service for the vehicle. I wanted to surprise my wife with a quality attention to detail full service vehicle wash, wax, leather, full interior, and engine detail. West Houston BMW service department quoted $189 for this work. Without hesitation, I dropped the vehicle off. Im still not sure if they even washed the vehicle. Possibly an accident and mistaken that they did the detail. Extremely dissatisfied and next time Ill conti... read more
Review Jose Maldonado is my service advisor and it is because of him AND the dealership that I stay loyal. I did have the first -ever issue with the loaner vehicle I used.. The email detailing the return of the loaner noted it was returned at 2:54pm and with only 1/8 tank of gas. This was bizarre because I actually returned the loaner at 10:45am that same day with a 1/4 tank of gas (which is what I received the loaner with). I actually saved my gas receipt (experience from rentals as some auto detection devices for fuel don?... read more
Business response:
Hello M. Morales, thank you; we appreciate your feedback!
Service John Blevins was the contact person for this visit not my first time dealing with him but this time NO 1st communication with me . The two days my vehicle was there I had to call 1 st to get the status . That?s ridiculous why should I have to call you to get an update . You should call me you have my vehicle.
Business response:
Stephen Holloway, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.