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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great service and quick! Jim was very helpful. The..." Great service and quick! Jim was very helpful. The waiting room was just ok. Overall good experience.
Business response:
Thank you for the great review about Jim and BMW of Westlake!
"This dealership was timely and friendly and the work..." This dealership was timely and friendly and the work seems to be done well. They recommend against front to back tire rotation for awd vehicles which concerns me
Business response:
Thank you for this positive review. BMW doesn't mandate you don't rotate, just recommends against rotation for reasons such as; most BMWs have staggered wheels and those can not be rotated, BMW tires do not need to be rotated because of the 50/50 weight distribution, and as a brand, BMW vehicles see no long term benefits in tire rotation. As long as pressure, alignment and balancing are accurate there isn't a need to rotate.
"My last visit was just like the previous, I am always..." My last visit was just like the previous, I am always treated kindly and the repairs or services are completed in a timely manner.
Business response:
Thanks for sharing this positive experience!
"Service was very professional, friendly and they made..." Service was very professional, friendly and they made buying my 1st BMW a very exciting experience without any hassle!!! Highly recommend this dealership!!! John Redddn did a fantastic job!
Business response:
Thanks for this awesome review, welcome to the BMW family!
"First time going to this dealership for service. Very..." First time going to this dealership for service. Very friendly in helping me make and change my appointment date. Made me aware more recommend services was required. Car was cleaned inside and out before returning it to me as well
Business response:
Thanks for bringing your BMW to us, glad you had a first positive experience!
"Brittany is the best!! She is very professional and kept..." Brittany is the best!! She is very professional and kept me informed about my vehicle as well as parts, I guess there has been issues getting parts snd I was very informed. Thank you!
Business response:
Thanks for the fantastic review and being understanding about parts with Brittaney and BMW of Westlake!
"The service was expeditious and everyone involved..." The service was expeditious and everyone involved provided an excellent level of service. We have enjoyed the service experience that we’ve recieved.
Business response:
Thank you for taking the time to write this awesome review!
"Westland BMW completely took care of our oil change and..." Westland BMW completely took care of our oil change and has consistently treated us respectfully and politely each and every visit. Due to their professionalism, I only use Westlake BMW to service our X5d. I like how responsive they are and detailed their analysis’ are at each visit. Overall a truly great experience.
Business response:
Thank you for taking the time to write about your positive experience with BMW of Westlake!
"Met with Jimmy and discussed what we were looking for. We..." Met with Jimmy and discussed what we were looking for. We are now driving that exact vehicle after a pleasant and professional experience. Thanks!
Business response:
Thanks for the great review about Jimmy and BMW of Westlake!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.