BMW

GANOBCIK 

on DealerRater

4 years ago

"Jim took great care of me on an out out of warranty item!..." Jim took great care of me on an out out of warranty item! My CPO warranty recently expired and that was taken into consideration on my charge. 

Impressed and Very Satisfied 

on DealerRater

4 years ago

"This was my First time at this facility and was Very..." This was my First time at this facility and was Very Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an asset to the service department. The technician who looked at my car was very thorough and diagnosed the problem quickly and ordered the parts I need. I don’t know his name but he was great. Would definitely recommend them to family and friends. 

ANGELOMANGO 

on DealerRater

4 years ago

"Clean facility,Friendly and very helpful and curtius..." Clean facility,Friendly and very helpful and curtius people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone 

THEDEGROOTS 

on DealerRater

4 years ago

"Professional and courteous service from a friendly and..." Professional and courteous service from a friendly and dedicated staff . Since purchasing my car three years ago, I have continued to have it serviced at BMW of West Lake even though another dealer is closer to my home. 

KJS 

on DealerRater

4 years ago

"We have had several experiences with BMW dealers in..." We have had several experiences with BMW dealers in north east Ohio that were subpar. A colleague then suggested BMW of Westlake…. Which turned out to be well worth the 45 minute drive from our home. Ken was fantastic…. Professional, pleasant, informative, organized and most importantly straight forward. The entire purchase experience was great... This is the BMW dealership of the area you are looking for. 

JRYAN5 

on DealerRater

4 years ago

"BMW of Westlake has always done right by us. I have..." BMW of Westlake has always done right by us. I have confidence in the diagnosis and their workmanship and they communicate well every step of the way 

DAA71 

on DealerRater

4 years ago

"Everyone was friendly and service was quick. A bit..." Everyone was friendly and service was quick. A bit expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location 

gelucare 

on DealerRater

4 years ago

"Nate is a real asset to your dealership. He went beyond..." Nate is a real asset to your dealership. He went beyond our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mounding strip which I had ordered from parts. Love BMW service and employees like Nate. 

POULOSM 

on DealerRater

4 years ago

"As an out of state customer, Ken was great to work with...." As an out of state customer, Ken was great to work with. He did an awesome job consistently communicating with us the status of the car.