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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Appointment was made for service and brakes, yet only..." Appointment was made for service and brakes, yet only service was performed as they discovered they had to order the brakes. They could have known that before and called me to reschedule. Now I have to come back again for the brakes.
Business response:
Thanks for letting us know about your experience. We apologize for this inconvenience and hopefully we can get this all resolved for you.
"Everyone at the dealership is very nice! It’s always a..." Everyone at the dealership is very nice! It’s always a pleasure to go there! The reason I gave four stars is because when I brought my car in for a repair under warranty they also serviced the car, which I didn’t know they would do till it was done, and it had been only five months and not many miles since the previous service. When I brought my car back for another warranty repair at the three-year anniversary, seven months after the last service, they wouldn’t ser... read more
Business response:
Thanks for letting us know about your experience. We apologize for the confusion. If you'd like to discuss this further, please call the service manager, Carl, at 440-887-0000 anytime. Thanks.
"The staff is friendly, the car problems are accurately..." The staff is friendly, the car problems are accurately diagnosed and fixed, and I appreciate the car wash.
Business response:
Thank you for this great review!
"BMW Westlake’s service crew is never short of friendly,..." BMW Westlake’s service crew is never short of friendly, helpful, and on time. I am always at ease when visiting for service and looking at new vehicles. The members care genuinely about the business, and keeping trusting relationships. Highly recommend.
Business response:
Thanks for this fantastic review about the team at BMW of Westlake!
"Excellent service, attention to detail and superior..." Excellent service, attention to detail and superior consultation- all resulted in my leasing a 5th vehicle from Ganley BMW in the last 10+ years! In fact, I don't even want to try any other car brand as I know here I will have my needs met so why waste time within my busy schedule. Thank you John and thank you to the Finance team at Westlake!
Business response:
Thanks for the great review and your loyalty!
"Jimmy helps make car buying easy. He knows his product,..." Jimmy helps make car buying easy. He knows his product, and I felt confident I was making the right choice with his help. I definately recommend this dealership for their friendly and professional approach!
Business response:
Thanks for the awesome review about Jimmy!
"Did what I needed for the right price in a timely manner..." Did what I needed for the right price in a timely manner
Business response:
Thanks for the great review!
"Everyone was very helpful and friendly. Got the job done..." Everyone was very helpful and friendly. Got the job done quickly and made it an easy process for me. Had a really great experience overall.
Business response:
Thank you for letting us know about your positive experience!
"Made me feel at ease. Great customer service. Was..." Made me feel at ease. Great customer service. Was informative. And the wait wasn’t that long.
Business response:
Thanks for the great review about Jim!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.