BMW

4.9

Automotive
Westlake, OH

About this business

Automotive Auto Detailing Auto Repair Car Dealers

Location details

24690 Sperry Drive, Westlake, OH, 44145, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 7:00 p.m.
Wed	9:00 a.m. to 7:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	Closed

4.94,082 reviews

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BPRENDERGAST0

4 years ago

"Very efficient service- very pleased with the visit...." Very efficient service- very pleased with the visit. Total visit costs less than the original quote and took about half as long as I expected.

Business response:

Thanks for the positive review!

BRETPO7

4 years ago

"Great service and professionalism. Very happy with the..." Great service and professionalism. Very happy with the service and overall experience. I’ve purchased three BMWs at this dealership and will continue to do so.

Business response:

Thanks for your loyalty and this great review!

KimMo

4 years ago

"Nate is great! Friendly and explains what happens to..." Nate is great! Friendly and explains what happens to your car! The car is clean and washed when I get back in. Very important to the customer!

Business response:

Thanks for the great review about Nate and BMW of Westlake!

nrgregcam

4 years ago

"Excellent sales and genius staff. Multiple purchases..." Excellent sales and genius staff. Multiple purchases from this dealership over the years and have recommended them to many family and friends. Appreciate the total transparency on price, rebates, terms, etc. Bob Strecker and John Caruso were great again!

Business response:

Thanks for the amazing review! We appreciate your loyalty and referrals!

Cramos88

4 years ago

"Absolutely an amazing experience! Great customer service,..." Absolutely an amazing experience! Great customer service, patient, and well Informed about the vehicle I was purchasing. Tom was great, and was engaged and communicated well throughout the entire sale.

Business response:

Thanks for the fantastic review about Tom and BMW of Middleburg Heights!

Ahmad94

4 years ago

"Steve and his sales staff are the best 6th car I bought..." Steve and his sales staff are the best 6th car I bought from them and I have referred many friends and family to them. They take care of me even after the sale is over they truly go above and beyond

Business response:

Thanks for the amazing review about the team at BMW of Middleburg Heights!

TOMNDEB92

4 years ago

"Great experience very helpful staff. We were never..." Great experience very helpful staff. We were never pressured. Jerry our salesman was very knowledgeable and patient. We were given multiple options. In the end we built a car in the website.

Business response:

Thanks for the awesome review about Jerry and BMW of Westlake!

GMARZAVAS

4 years ago

"Jim in the service department is by far the best..." Jim in the service department is by far the best representative I’ve ever worked with in the auto industry. He is primarily why I am so loyal to the brand and this particular dealership.

Business response:

Thanks for letting us know about your positive experiences with Jim and BMW of Westlake!

JodyJ1

4 years ago

"The service was very good. It always is. However, the..." The service was very good. It always is. However, the loaner car was filthy inside and out. There was dog hair inside the car on practically every surface. This is the first, and hopefully the last, time we received a car in this condition.

Business response:

Hello, thanks for letting us know about your experience. The loaners are supposed to be cleaned and disinfected between client use, it sounds like this one may have been missed for some reason and for that we apologize. Hopefully next time around is better.