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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"The dealership has been excellent in all ways. When I..." The dealership has been excellent in all ways. When I first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service and that also went well. I have zero complaints
Business response:
Thank you for giving BMW of Westlake this five-star review!
"excellent customer service ! Jim , Nate, Brittany ...." excellent customer service ! Jim , Nate, Brittany . Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience in handling problems is apparent.
Business response:
Thank you for taking the time to write about your positive experience with the BMW of Westlake and Middleburg Heights teams!
"As always outstanding service with a professional staff!..." As always outstanding service with a professional staff! Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area.
Business response:
Thanks for leaving a great review for BMW of Westlake!
"Brittany in the service department was extremely..." Brittany in the service department was extremely professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious.
Business response:
Thank you for letting us know about your positive experience with Brittaney and BMW of Westlake!
"I can not describe how wonderful my service always is...." I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding
Business response:
Thank you for this great review about the service team at BMW of Westlake!
"Never short of exceeding my expectations. if anyone looks..." Never short of exceeding my expectations. if anyone looks forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and very polite!
Business response:
Thanks for this awesome review about John, Nate and Jim at BMW of Westlake!
"BMW of Westlake’s Jim Strunk makes owning my BMW easy. I..." BMW of Westlake’s Jim Strunk makes owning my BMW easy. I appreciate the ease of scheduling with available courtesy vehicles all while housed in a clean, organized, and nicely designed studio which makes for a successful visit. Jim’s passion for the brand is evident as he helps his customers make informed decisions. Thank you !
Business response:
Thanks for this fantastic review about Jim and BMW of Westlake!
"Brittany was very friendly. She explained everything to..." Brittany was very friendly. She explained everything to me in detail and took good care of me and my car. Amazing customer service! Prices are a little high tho.
Business response:
Thank you for the great review about Brittaney and BMW of Westlake!
"Quick and efficient; easy to schedule, done on time, easy..." Quick and efficient; easy to schedule, done on time, easy to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip.
Business response:
Thank you for taking the time to write a positive review for BMW of Westlake!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.