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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I visited the dealership with interest in learning more..." I visited the dealership with interest in learning more about the X7 and met Mr. Overby with the sales department. Mr. Overby appeared professional and very knowledgeable in the product.
Business response:
Hi, thank you so much for your positive comments about our staff. We hope you continue to choose us for all your automotive needs! Take care!
"Sales" Tae was very helpful, patience, attentively listened to ton of questions and concerns. Good attitude. I brought family members to give me idea about the car I chose. Tae was also paying attention to their concerns and questions and responded without hesitation or concerns . Thank you very much Tae.
Business response:
Edwidge, thank you for your kind review; we are happy to pass along your comments to Tae at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Terrible manager...!!" Terrible manager...needs to know customer service!! Not very helpful and did not bother to elaborate for his decision making? Not a good reflection of the service advisers who try so hard to do their best.
Business response:
Thanks for bringing this to our attention. Please give us a call or stop by so we can do our best to turn your experience around.
"Purchase Experience" Working with Max Moyer in the purchase of a X3 was stress-free with respectful exchanges. He was responsive to my requests and patient when I did not get back to him as quickly as he did with me.
Business response:
Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
"Bizarre frustrating service experience" Unfortunately the seatbelt chime came on continuously (whether buckled or not) after 2 weeks of owning a NEW 2018 X1 purchased at the same dealer. There was a clear warning on the screen that the passenger restraint system was malfunctioning. But the service person told me the reason was that I probably had my cell phone on the passenger seat. What? They promised a loaner car, but there was no loaner so I was taken to the nearby Enterprise rental and informed they were out of cars. Ha... read more
Business response:
Larry B, Thank you for taking the time to time to review our dealership. We are sorry to hear that your initial service experience did not go as smoothly as your sales experience, and we would like to find out more. Our Service Director, Ron Ptak, has tried to reach you to discuss your experience but has not been successful. We are ultimately glad to hear that the warning chime went away, however our goal, in addition to fixing the issue, is to make sure that you have a pleasant experience from start to finish in all interac... read more
"Amazing experience " I went to the dealer on Saturday and was taken care of by Mrs. Herbert. Her customer relationship is second to none and I'll definitely recommend other to the BMW of Sliver Spring.
"Best customer service " My husband and I was on our way to buy Mercedes GLA 250 but we stopped by BMW dealership to see BMW x1 and end up buying x2 which has all the features that I want in a luxury SUV with the help of Andy Alexis. I have been enjoying my BMW x2
Business response:
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Only reason I didn’t give the dealership a five was because of our experience with Mr Kim business manager. Was more concerned about pushing extra warranty coverage than listening to his customers. He was relentless.
Business response:
Thanks for your honest feedback. If you would like to speak with us further about your experience, don't hesitate to give us a call. We are always happy to help!
Was looking for a 328 series and BMW Silver had a few used looked in PA but once we got there we knew this was the place to buy . So home we went with a super nice 2011 BMW for my 17 years old son.Thanks Scott Sohn ..
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.