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BMW
- Automotive
- Lafayette, IN
About this business
Location details
320 Sagamore Pkwy S, Lafayette, IN, 47905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service! Highly recommend I went to DeFouw looking to trade in my Chevy Cruze for a 2019 Ram. Noel Evans was my salesman and he was awesome to work with. Made the whole process very pain free and helped me get the best deal possible for both ends. Couldn’t be happier with the whole experience and service. Happy I drove all the way from Central Illinois and I would’ve drove further if I had to.
Business response:
Thank you so much Jeff for taking the time to write us such a great review! We are so happy you your experience with Noel was awesome! Noel makes sure to go above and beyond for all his customers so he'll be very excited to see your kind words. We appreciate your business all the way from Illinois and look forward to working with you in the future. Enjoy your truck and drive safe Jeff! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Customer Service Thank you for the quick repair of my vehicle. Still getting the same quality service and repair over the years. Thank you Scott and Jeff.
Business response:
Thank you Harold for the kind words and great review! Your kind words really do mean a lot to our team and I know Scott and Jeff will be very happy to see this message! We appreciate your continued loyalty over the years Harold as we always look forward to seeing you! Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Great Experience! Fantastic process and experience, start to finish. Very easy to work with. Ben, Matt, Nolan and Bailey were all extremely helpful, knowledgeable and very accommodating. Great experience!
Business response:
Thank you Monte for taking the time to give us some great feedback on your experience with Ben, Matt, Nolan, and Bailey! We are so happy our team could help you through the buying process. We appreciate your business Monte and look forward to the time we can work together again. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Great people, amazing car Working with JR to find the perfect BMW was very enjoyable. He is always helpful and delivers on promises, but never pushy. Nolan was extremely helpful in teaching me to use the many great features on the new car. It was a delight to work with both of them. Made buying a car FUN!
Business response:
Thank you for taking the time to give us a 5-Star Review! We always love to hear great feedback. I will pass along the good word to JR. Please don't hesitate to reach out to us if you need future assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
2016 BMW 435i M Sport --- Six Speed M/T I purchased this vehicle as an out-of-state buyer; this made the process incredibly difficult. I dealt with a particular sales representative that utilized high-pressure sales tactics; however, I was super pleased with the sales manager, Matt Martin, and his ability to properly represent the car. I purchased the vehicle -- and so far have found zero issues with it.
Business response:
Thanks for the review, Ryan. Customer service is our number one priority, and your review is concerning. Our goal is to assist you in finding the perfect vehicle to you at the right time, which means that you should never feel pressured. I want to discuss the details of your experience further via email. My email is smeade@defouw.com; again, we are sorry for the strain placed on you during the buying process. If you reach out to me, then we can prevent future experiences like this in the future. Smile Meade | Customer Care A... read more
Excellent Service / Complete Satisfaction I worked with Noel Evans and Dan Kurko to purchase our first car. The atmosphere at DeFouw was relationally-oriented and pleasant. Noel and Dan both were incredibly helpful app and both men were a joy to work with. I would recommend their services to anyone looking to purchase a vehicle!
Best experience overall buying a vehicle w/anyone I worked with Nolan (amazing) to learn about BMW's and Pam (amazing) in sales to buy it, but the entire staff and owners are incredible, hands down! The deal, friendliness and attention they gave me, there is just no comparison. Thank you so much for my new BMW!
Great first BMW car buy experience Very knowledgeable sales staff. Attentive to our wants and needs that we were looking for in X3 M40i. Explained and demonstrated features and functions very well. Test drive was really exciting when trying the safety features and acceleration. Stayed in touch through email and phone during the whole process. Everyone was polite and respectful at the BMW dealership. This place is sparkling clean and very well organized. I will definitely recommend DeFouw BMW of Lafayette!
Business response:
Thank you for the 5-star review. We really love our new BMW building and it looks like you did too but, our staff is what knocks it out of the park. I am glad you had a good experience with us and thank you for your business!
Terry Grandstaff My first time at DeFouw and it was the best buying experience I have ever had. All the staff was very friendly and helpful and they seamed to have one of the largest selections around. I am definitely going to recommend them to everyone.
Business response:
Thank you Terry for taking the time to let us know about your recent experience with our team! We are so happy you were able to find a vehicle that fit your needs. We appreciate your business and look forward to the time we can work with you again! When you are in town, make sure you stop in for a free car wash for as long as you own your vehicle Terry! Don't hesitate to reach out if you need assistance. Sincerely, Smile Meade | Customer Care Advocate smeade@defouw.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 780 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.