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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Excellent service" I especially like Carlos Munoz my service advisor. He is friendly and helpful as always explains what is wrong with my car and my options. The vídeo inspection was a nice touch. Waiting room is comfortable with good snacks.
Business response:
Thanks for the amazing review! We're glad you enjoyed our amenities!
"Carlos was responsive, attentative and very helpgul" Carlos was very helpful and made my experience excellent. I would recomend Using him every time. Interested on my concerns, responsive to my Needs and questions
Business response:
Robert, thanks for your great review!
"Good service" Other then 30 minutes late The service person was very nice Lobby area is clean Waiting to be seen needs to get better . Thank you
Business response:
We apologize that there was a hiccup at the beginning of your visit but are glad to hear that overall, you enjoyed your time with us. Thanks for your feedback!
"Great job!" Very good service and excellent way to stay informed via text and videos and easy to pay online. Carlos and Tiffany were great partners to work with.
Business response:
We're very glad to hear that you had an excellent service visit with us -- thank you!
"Attention to detail " Carlos is very through in explaining what services are due and helps answer any and all questions. Customer video was very interesting. I have never seen this before. Kudos
Business response:
We're glad that you had a great service visit with us. Thanks so much!
"Service " I came in for a recall & was helped right away. I had Lewis as my adviser & he was very kind & professional! Thank you Bmw for your service.
Business response:
Thanks so much for your amazing review!
"Tire pressure issues " Had tire pressure issues three times in three months! On the third time they finally checked for a leak but said they found no leak. Finally on the fourth time they found a nail in the tire which I feel was their before! Then it took all day to replace the tire . No tire in stock and no loaner! Did provide a Hertz rental for the day! The service representative who helped us was new to job but did a commendable job of helping us through this ordeal! Thank you Tiffany!
Business response:
Dr. F, thanks for bringing this to our attention. We apologize that your visit with us was a bit frustrating but are glad to hear that Tiffany was able to smooth out some of the rough edges. We'll pass your feedback along to our service team and would always appreciate an email if you have anything else you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"New tires for vehicle" Carlos was great. He answers all our questions and explains what will be done. We have worked with Carlos before and found him to be very knowledgeable. He is also very pleasant.
Business response:
Thank you so much for your full five stars!
"Brake fluid recall" Good service. Loved the video from the mechanic scanning thé underbody of the X5 yes yes yes yes yes yes yes yes yes yes yes there 25 words
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.