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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Service " I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, Derek Thomas was excellent. He noted the service that was needed for my vehicle. I volunteer on Wednesday, so Derek promptly called an Uber for me to take me to the hospital for my volunteer day. Derek did text me and gave me his cell number and advised me when my vehicle was done. Derek also called Uber for my pick up and brought me to the dealership Great service and... read more
Business response:
Thanks so much for taking the time to write to us about how Derek took excellent care of you during your visit!
"Carlos was outstanding" We recently relocated to FL and this was my first visit to Sarasota BMW. It will not be my last. I was assisted by Carlos, the Assistant Service Manager and he was absolutely great. He truly made me feel like a valued customer. He took care of all my car needs and more, and most importantly, he was mindful of my wallet. Thanks, Carlos for a great experience. Bob Jarrett
Business response:
We are very happy to hear that your first visit with us satisfied your every need. We are thrilled to have you as our new customer and look forward to seeing you again!
"New car" Fine, too lengthy paperwork in order to buy or lease, must make that transaction time frame much shorter and efficient. Also on service from previous visits, expect a more thorough search and timely completion of my request. Also on a routine tire service, noticed a wheel bolt missing as well as a tire air cap missing! Sloppy.....
Business response:
Thank you for your feedback; we are always looking for ways to improve. We apologize that we weren't able to meet all of your needs during your visit and if there's something more you'd like to share, please feel free to send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Prompt and courteous " Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is going on with my car
Business response:
Thanks for the awesome review, Sharon!
"Service Review" Your service department had concerned me based on reviews prior to mid -2017. When I purchased my car in 2017 I was told that previous service problems had been addressed and that your goal was to offer excellent service. Although my first visit was only for oil and lube and first year anniversary maintenance, I can say that I was quite pleased with the scheduling, the completion timing , and the individual attention that I received.. Keep up the good work. You seem to have solved your past problems.
Business response:
To hear that we've improved means a lot to us! We are so pleased to hear that your latest visit with us was a great one. Thanks so much!
"Excellent service" Louis remembered me from my last visit some 4 months ago. He even remembered the reason for that visit. I don't know if he looked it up or not, but even if so, he's working harder than most. He did everything I asked as did the shop. All said I have nothing but positives to report from this visit.
Business response:
Thanks so much for the amazing review! We are happy to hear that Louis, John, and hte rest of our crew took excellent care of you.
"Thank you Eddie Cintron for being so helpful" He listened to my needs and considered my budget for selecting an appropriate car to purchase. I am looking forward to driving my new 2018 red BMW 320.
Business response:
Thank you very much for the excellent review!
"Recall service " Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolutely fantastic with going over my recall parts to other service issues. I very much appreciated that I was not pressured to commit to scheduling my additional service issues in the moment. I felt that I received a wealth of additional information regarding the maintenance and overall health status of my car that I wasn’t fully aware of. It was refreshing to be ... read more
Business response:
We are happy to hear that you had such a great experience with us, Jess! It's our goal that each and every customers knows that they are our priority and we are glad to know that we met it.
"2 recalls done, when one expected" Went in for one recall as day before part for another recall was not it, but when car received both recalls were done. Saved significant time, although service center is a very accommodating place.
Business response:
Thank you so much for the great review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.