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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Seamless Transaction" I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me a loaner and was out the door by 5pm!!
Business response:
Thanks for the awesome review!
"Service Experience" I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through the garage was unlike any other service center I had been too. Working with Carlos was easy as he explained everything and pricing in detail. The car was ready and back home the next day. However, the next time I drove the vehicle, there was an issue with the coolant system. After being stuck on interstate 75 twice, the car was back in the shop. Not a happy cu... read more
Business response:
We are so pleased to hear that Carlos took great care of you, Joe! Thanks for the great review!
"Mostly Well Done" Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental care pickup took 50 minutes, BMW people blamed it on Hertz but I still had to wait 50 minutes. Rental car drop off was easy, checkout was timely and service advisor did a good job of explaining everything. Except for the rental car fiasco, well done.
Business response:
Rick, thank you for bringing your experience with Hertz to our attention. We apologize for this hiccup during your visit but are happy to hear that overall, you had a positive experience with us!
"Not standed in Arcadia" An object destroyed my tire in Arcadia at 5PM on Sunday. I pushed the emergency button and they arranged a car transport to the dealer, Lyftt home for four of us to Sarasota, a text the next morning asking for approval to replace the tire and had a washed car available for pickup at 5PM on Monday. Pretty much the best outcome that could be expected from an ugly incident out in left field.
Business response:
We are so happy to hear you had an amazing visit with us and we were able to meet all of your needs. Thanks so much for the full five stars!
"great" Service advisor Seth Rodgers is there waiting while i pull up,gets to work on my car right away. I dont get channeled to anyone. Seth comes and finds me after the car is ready and does the paperwork and bill in his office. NO cashier or car Jockey needed. Hands on by Seth!!!
Business response:
Phil, we are glad to know that Seth made your visit smooth and stress-free. Thank you very much for the amazing review!
"oct 22 purchase of BMW" Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the purchase of a car and one she had no experience with. She listened well to her needs very well. It was a bit disappointing that the original car we had interest in did not have a critical feature. But the alternative, while more expensive, proved to be a better choice for her. I would say that the negative was the inordinate amount of time it took to fin... read more
Business response:
Norm, we apologize for the long wait time. Thank you for bringing this to our attention; we value your feedback as a way to understand where we can improve. We're happy to hear, however, that your experience with us beyond this hiccup was pleasant. Thanks for the positive review!
"Responsive Service" Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you!
Business response:
Thanks so much for the wonderful review, Gio!
"Quick, comfortable and responsive" First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postcards to remind us to have the recall taken care of. We finally got a time that worked for both parties and I was pleasantly surprised of the waiting area. Plenty of snacks, drinks and comfortable chairs to relax and wait. My original understanding was for less time than Jessica told me about and because I was already time bankrupt, she quickly o... read more
Business response:
Thanks so much for telling us all about your wonderful visit with us! Thanks for the great review and we look forward to seeing you again!
"Excellent" The facilities and staff are first rate. Maria always stays in touch and is forthright about everything. She goes above and beyond. I highly recommend.
Business response:
Thank you very much for the excellent rating!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.