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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
We went to their website and found a car we were very interested in. A gentleman called us and said he was internet supervisor. He asked us to fill out credit app to get approval before we made a 3+ hour trip to Sarasota. Approval was within minutes so we told him we would take it and head his way. After the phone call that it was sold, the used car manager called and apologized. He told to come on in and he would make it right. Needless to say, no go. He said he would pay for our hotel and meal, but again, nothing! Did howe... read more
Inquired about a used car. No one follows up. After several emails that went unanswered, I emailed the President of the dealership my experience and the email was returned "undeliverable" I then emailed the Pre-owned manager and one other staff member and all three emails came back as undeliverable. It should not be this difficult! I took the email addresses right off of their website. I am redirecting my car search elsewhere.
I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several time... read more
I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never received a call unless I initiated contact, and even then it took multiple calls. Every time I did talk to Derek there was another " repair" recommended that was $400. After the battery replacement and new tire, enough was enough. They had the car for two days.... And the bill was over $1500. Two days, $1500, and not a single phone call I did not initiate. I had asked them to prog... read more
Upon arrival we explained to Phillip the type of vehicle that my wife was looking for. After looking at two vehicles we decided to negotiate on a used Porsche on the lot.With some friendly negotiation between Phillip & Michael his manager and us we arrived at an acceptable price and purchased the car.We felt we were treated well by both Phillip and Michael and would not hesitate to give this dealership our business in the future.
I purchased a new BMW and signed my contract on 5-27-2013. I had a horrible customer service experience that the new car General manager could not resolve. I took it up to the President/owner of the dealership and it could not be resolved. I then called BMW USA and filed a formal complaint on 6-14-2013. That same day, I got a call from the General Manager stating that the President/ owner of the dealership was not happy that I got BMWUSA involved and that they wanted their car back. I explained that I was uncertain of the le... read more
Our experience was best described as a tale of Jekyll and Hyde. We arrived at the dealership and were promptly greeted by the agent, told him what model we were interested in, and he immediately got the keys and offered us a test drive. We indicated we had another dealership to visit as we had narrowed our search down to two cars. The agent reiterated “what a great deal” the BMW model was, and it was, but more because it was a carry-over from the previous year that they had not been able to close a deal on. We left the deale... read more
My father had a positive experience purchasing a 330ci from BMW of Sarasota in 2002. Therefore before purchasing my M3 I decided to take the car to them for a pre purchase inspection (PPI). I scheduled the PPI a week in advance, when the car was delivered they had no record of my appointment. I was charged $350 and told the car only needed maintenance in addition to repairs that I specifically pointed out to them. I like to DIY, so I decided to purchase the car, knowing that I can perform all the basic maintenance. Since tak... read more
My wife has been wanting to buy a new BMW so when we received a flyer from BMW of Sarasota for a free $50 gift card to test drive a new car we were happy to go. Typical car dealership "we lost your paperwork" or "it was not entered in the computer" was what we received. On Sunday September 2nd we visited BMW of Sarasota and test drove new BMW with Ari Caster. We were receive a $50 gift card for our efforts per their offer. This process took well over an hour. After two weeks we ask, "Where is our gift card?" James Young says... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.