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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Convertible locking mechanism " Part had to be ordered and came in next day. Dealership provided a rental vehicle. Service representative had wrong name on acct. and did not reach me when vehicle was ready. I called to inquire and was informed of the error which was ultimately corrected.
Business response:
We apologize for the initial issue with communication. Thank you for bringing it to our attention. We are glad to hear, however, that your experience was mostly positive.
"Review " This is the last review I will do unless you change their requirement that we give a written comment. My only other comment is that I thought when you said you would wash the car that that included vacuuming I guess it doesn’t.
Business response:
Mindy, we apologize that there is a requirement for a written comment. This is through Dealer Rater and not BMW of Sarasota, but we will speak to our contact about it. We also apologize if we missed a detail of your car and will forward this to our staff to look into it. Thank you for your feedback; please send us an email if there's anything more you would like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Almost great service" I have been taking my BMW to your dealership ever since I bought my car. The personnel at your dealership have always been professional and make you feel right at home. However, I do have a complaint, not with your service department but with your telephone system. When I am dealing with a business like BMW or any other luxury car dealership I expect to talk with a “real” person when I call; this is not the case with your dealership. This last time when I called for service for my car I waited several ... read more
Business response:
Thank you very much for your valuable feedback regarding this matter. We can begin to understand your frustration and we will look into how we can improve this. We apologize that you have had difficulties getting through but we are pleased that from the rest of your review, it seems you had a positive visit with us.
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Business response:
Hi, I'm afraid we can't understand what you meant to convey beyond the star rating. Thanks for the positive review and if there's anything else you'd like to clarify, please feel free to send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Worst service experience with any car dealership" I already sent my review/survey and heard nothing. Last service call was a disaster starting from being totally ignored to having to do all the follow up. Service person was on the phone the entire time and the list goes on and on.
Business response:
We're unhappy to hear that this was your experience with us and we apologize. We would like a chance to speak with you directly about your visit; please send us an email if you would like to give us further information as well. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Quick service " Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but replace them to ensure safety. He was honest in telling me that my previous BMW service center was doing wrong by not replacing the tires each time there was a puncture. I truly appreciate that honesty from service department. The main reason why I have started to recommend others to this dealer.
Business response:
We pride ourselves on honesty, quality work, and exceptional customer service and we are happy to know that we met all of those goals during your visit. Thank you for taking a moment to give us such a great rating!
"ESP WARRANTY" With the Extented Warranty Plan you can take your vehicle to any dealership ACCEPT BMW!!! I spoke to one person in service he said we don’t take that warranty,spoke to someone else they said I had to pay up front. I took car to Sarasota Ford they took it to BMW IT WAS COVERED, THANK YOU SARASOTA FORD! It took 8 days to replace alternator because of the run around from BMW. Brought car back to Sarasota Ford for another problem Asst. Service Manager tried talking to BMW THEY TOLD HIM THEY DO NOT make calls to ge... read more
Business response:
Sherry, we apologize that this was your experience with us and have forwarded your comments to management immediately. Please don't hesitate to reach out to us via email if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Waiting area chairs. " This review concerns your waiting area. All your chairs are made for people 6 feet and over! I am barely 5 feet tall and cannot sit in your chairs. How about putting in a couple of chairs that would fit shorter people. Ordinarily I wait for my car and am so uncomfortable. Sure would appreciate it. I already filled out a review of employees - wonderful people - so did not repeat here. Joanne Martin.
Business response:
Joanne, thanks for your feedback. It's important for us to gain perspectives like yours so that we can offer every customer a great experience. We'll be sure to send your comments to management and would always welcome an email with any further thoughts you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I strongly advise anyone to do their research before buying from here. I visited this store and built the exact car I wanted. The sales rep found one for me in Alabama that was a better deal because it included their incentives. After waiting three days and them charging my card $3000, they still hadn’t locked in the car. I then took it upon myself to find the exact car but for $6000 less. Not only that but Sarasota Bmw tried to swindle me on shipment of the car fees and a bogus “didn’t change my oil” fee for my lease trade ... read more
Business response:
Andrea, from what we understand, Emilio helped resolve all of your issues. If there's something more we can do for you, please feel free to send us an email. If everything is to your satisfaction, we respectfully ask that you please amend your review. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.