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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"12345" 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
"My review" I had my oil & filter changed, how can I review that? I bring the car in, they change the oil and filter and I pickup the car a couple of hours later.
Business response:
Thanks for your positive review!
"leaking tire" The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer service.
Business response:
We're so happy to hear that you received great service when you visited us recently. It seems that you had a great visit with us, but you've given us a low rating. If there was something more that we could've done to improve your experience, please feel free to send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Not interested in reviewing" Service was performed in a timely manner but in the future I’d prefer the other upscale methods where they pick up the vehicle from your home & return it when repaired.
Business response:
Thanks for your feedback, Bob. We'll be sure to pass your ideas along to our service department. Thank you for the positive review!
"Had a very good experience. Had to top off fluid level." Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they would not wash cars any more. After buying three new cars at the dealership and promised a car wash when we needed one we were quite disappointed to say the least. This time after our car was serviced the manager told us that they again will wash our car. We declined but again are not happy that we were never informed that... read more
Business response:
We apologize your visit with us wasn't all that it should've been but we are glad to hear that overall, you had a positive experience with us, Douglas.
"But not when employees are having a Thanksgiving buffet." Normally I would rate BMW of Sarasota higher, but not on this visit. The staff, employees and their families were enjoying a Thanksgiving buffet, and I had to inquire as to my vehicle being ready after two and da half hours. I was told it would be approximately two hours, but my service advisor was AWOL as she and her family were enjoying the buffet. I also asked to see a Genius to answer a few questions. After finding my vehicle, which could have been sitting there ... read more
Business response:
We apologize for disappointing you during your visit. Your feedback is valuable and we will share it with the staff to ensure we do better in the future. We hope that the next time you visit, we earn a higher rating. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Replacement of defective emergency door lock." I couldn't ask for more courteous, expedient, professional, attention or service from my service advisor, Maria Lizardi, or the service technicians at BMW of Sarasota. My expectations of my service experience were far surpassed by Maria and the entire staff.
Business response:
Thanks so much for your excellent review!
"Sandy's November Service" I brought my car in the night before my appointment. My service representative, Seth Rogers, was not there. I filled out the form and left the car. The next morning, I received two texts from Seth, telling me that my brake fluid needed to be done and what the cost would be, and the cost of the broken cup holder. Since I didn't hear anything else for a couple of hours, I called Seth and asked him what, if anything, the warranty would cover. He told me that the warranty didn't cover any of the servic... read more
Business response:
We agree that your service was not exactly what we want our customers to experience and we apologize. Thank you for bringing this to our attention. We will speak to our staff to look further into your experience. Please send us an email if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Efficiency" I made an appoint on line and received a reply within an hour. Arrived at my appointment and was told 2 hours maximum and the appointment time was just under 2 hours with car wash! Seth was excellent in his explanation of service performed and what needs attention to in future.
Business response:
Thank you very much for your amazing review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.