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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the service representative after the service. Was supposed to have some questions answered that were never answered. Had the car for service and rim repair for 3 days.
Business response:
Dave, we are incredibly sorry if we failed to deliver exceptional service during your visit. Please contact us as soon as possible so that we can answer your questions and correct any mistakes made on our part. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked their inventory and had several of those tires available. When I arrived for my appointment, I was informed that none of those tires were there. Several hours and a loaner car later, I was able to leave with a tire. I lost half a day driving back and forth to the dealership. For that matter, even a simple oil change can take a good two hours. Why ? That said, the actual service tech... read more
Business response:
Thank you for your honest and in-depth feedback. We're glad to hear most of your experience with us was positive. If you have more to add, please feel free to send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
took my x5 in because it developed a coolant leak i asked them to diagnose the car as well as see about the two recalls my car have and to also keep me informed. she said ok i told her that anything she finds wrong to please contact my warranty and see if its covered and to let me know. she called me back later that day to inform me that my temp sensor and lower radiator hose was cracked.they were covered by the warranty so i agreed to approve them to work on the car. i told her that i forgot to let her know that my heater w... read more
I took my car a while back for a diagnostic they detected the 3 oil seals where leaking they where going to charge 1,200 for repair.... 11/19\16 I took it again and they told me 1,700 For the gasket 700 and 500 for the other 2 it when up more than twice the price told me before. Oh man the worst part is the assistant service Devin it's call it maked me wait more the 10min they have to go and look for she didn't even apologize for being late, she don't even treat you with respect for some people that is very important. very p... read more
It appears this dealership scammed me, after reading my paperwork I realized that it appears over $60 they are willing to let their reputation burn. It appears as though you would have to be brainless to deal with these people.
We own a 2008 BMW 128ci...soft top around the rear glass failed. This dealer replaced the top for the cost of about $2200 in 09/2014. Had the return the car for repair to the top in 05/2015 due to poor installation. Had to return it again in 05/2016 again for poor installation and re-do what was done the previous year. Completely unacceptable....if the replacement had been done correctly in the first place, would not have had to return twice to have that job repaired....poor workmanship. Unethical recommendations...they sugg... read more
Tried to negotiate a deal on a new SUV and after a few days reached an agreement. Went to pick up the car and as is standard operating procedure at this BMW dealer, we were told "we have some good news and some bad news". "Your car is all ready but the price is going to be $3000 higher due to expiring promotions", blah, blah, blah. This is the second time this had happened but since there was a new New Car Sales Manager in place I had hoped this practice had changed. Apparently it is a policy of the owners? The client adviso... read more
This 3rd service appointment scheduled at 7:15 took over 3 hours to fix what wasn't completed at the previous appointment a month ago . That appointment took over 2 hours and as I left the dealership at closing the service engine light was on which is why I returned. The original appointment was to replace a part which needed to be ordered and check over the car. although the check engine light was on at the time I was told they didn't see that and rather than wait I. Chose to return when the part was in. I've never experien... read more
We are going on our 8th BMW auto and the lease is about to expire. We used SRQ BMW for service since our move to the area with good results. Friends told us to buy new from Lakeland BMW since SRQ BMW was difficult to deal with. Using a reference from a neighbor, contacted NayColle Wright and left a message. Got a response 4 days later. She promised to follow up with information on cars available, contact information and options to lease or buy. 5 days later no call back. Another sales person called after my wife received a f... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.