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BMW
- Automotive
- Plano, TX
About this business
Location details
6800 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very poor service. Loan car department and advisor follow up was awful. No loan cars, so we had to get one from enterprise. Our advisor didn’t let us know that we would be charged for the enterprise car after one day. Didn’t answer any phone call for 2 days. Left at least 5 voicemails for him, the service manager, and the dealership, no response until evening 2 days later. Got charged $200 from enterprises for their “loan car”. They said our water pump needed to be replaced and was gonna charge us $2700. Ridiculous. Called a... read more
This dealership has horrible service. I've had my car serviced here 3-4 times since I purchased it in 2019. Each time the service continues to decline. I dread making an appointment every time with them. I didn't buy this car from their dealership so not sure if this is why I receive such terrible service. So...today I took it in for routine oil change and vehicle check. They stated my warranty/maintenance plan was under someone else's name . They were going to charge me $100.00 just to switch it to my name. Seriously? I hav... read more
Want the employees of the business you just bought a $55,000+ car from to call you poor... then Classic BMW is the dealership for you! But wait! The dealership will even contact you and ask YOU to remove the post that makes their employee look bad! Oh, and they’ll sell you a $5,000 warranty then tell you it doesn’t cover anything when your engine dies!
Service department advisor Joe Ellis has failed me three particular times. Rather than replacing my battery, the battery was just charged and returned to die again 7 days later. Luckily BMW of Dallas has rescued my car and will replace the battery which is what should have been done two months ago. 😡
Business response:
Nicole, We apologize the BMW test plan did not let us replace the battery under warranty and glad BMW of Dallas took care of you. We truly apologize for the inconvenience. Chuong Nguyen Service Director 214-778-2701 cnguyen@classicbmw.com
Do not use a loaner car at this dealership. They are trying to claim damages to my insurance for damages that did not occur in my possession. Beware!
RecommendedWe were getting ready to leave town for a mini vacation when tire pressure light turned on. Closest thing was discount tire. They showed us 2 nails in the same tire, and no tire in stock. Called Jeremy, told him our situation and he said to come over. Thank goodness for run flat tires. He was waiting to check us in, tire was in stock, and we were in and out quick. Thanks Jeremy and Classic for saving the day!
Business response:
Thank you Mrs. Ceballos for your kind words. 😊😊 John K
Horrible experience. Same issue needed to come into the shop 3 separate times. Refused to help me dispatch a tow truck. Lastly damaged the inside of my driver door and zero communication. Asked to speak with a manager and that did not happen either.
Business response:
Jeffrey, I regret to learn about your disappointment regarding your service experiences. We would appreciate the chance to speak with you and address your concerns. You can call me directly at 214-778-2701 when you have a moment. I look forward to connecting with you. Best, Chuong Nguyen Service Director 214-778-2701 cnguyen@classicbmw.com
The lack of professionalism and follow-through is appalling. Willingness to ensure the integrity of the brand is little to none. Extending basic human decency and empathy does not exist at this location. Ladies, beware as well...I believe much of this wouldn't have occurred had I had a male with me. They will take advantage!
Business response:
Hi Ms. Medlock, The hood on your car is not a coverable repair by BMW warranty because it has been repainted. Refer back to the place you bought the vehicle and ask them to refinish it. We are sorry we could not cover it for you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,248 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.