This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Plano, TX
About this business
Location details
6800 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Slow. Unresponsive. Disorganized. Absolute worst service. I brought my car in over a year ago to get serviced, when I got it back my cup holders were missing. They have ordered and lost the parts so many times. They promise to call me back with updates but nobody ever does. Service dept passes me to parts dept who then pass me to Samantha my acct manager. Nobody has answers or calls back. Worst possible service. It's been a year people! I had to bring my car to get fixed for another issue a few months ago, they kept my car f... read more
I loved Classic for years. I sent many feiends to buy BMWs and parts. However, the past 3 months have been terrible aside from the wonderful parts team and service team. My warranty was up and decided to get another CPO. I told them i wanted a specific car. They valued my trade in and I was in shock on the low ball but i understood. I told then id just buy it without trade in and already had 2 deals with bmw finance. I still wasnt happy with how the salesman treated the situatiom so they forwarded me to Eddie. So i waited fo... read more
Business response:
Ben, Thank you for your feedback. I am disappointed to learn that you weren't able to get the car that you wanted, and I would appreciate the opportunity to address your concerns. Please reach out to me at your earliest convenience. I look forward to speaking with you. Best regards, John K. General Manager
I own a bmw 425i that’s in the repair shop currently. I have a sensor out and was quoted 500.00 for the sensor. I called the service department today to verify the price. Employee named sandy absolutely refused to give me the price on the part and debated with me that I needed to be a shop to even call about the part when all I asked was how much the part would cost me. ARGUING WITH ME WAS VERY UNPROFESSIONAL. I was very surprised this was my experience especially with the type of clients that are in the area. The part is 53... read more
Extremely racist dealership. Employees are very racist.
Business response:
Hi Ms. Miller. I have looked in our database and was unable to find you. Please call me to discuss your comments, 214-778-2601 Thank you, John K
My brother went in there tonight and the lady wouldn't even made contact. Unfortunate for the sales person since it would been a non financed car. Way to treat people with respect!! I always thought BMW is for a certain type of person which is high maintenance. Thanks for the sterotype!! Classic BMW of plano is lacking customer service for an over price car..
Business response:
So sorry you did not receive our outstanding service Ms. Guillory. John K
Make a reservation online. That’s the key to a better experience!
Business response:
Thank you Miguel 🏁🏁 JOHN K
This dealership has once again proved to me how bad their customer service is. For some reason you cannot post pictures on these reviews. However I had my car towed to BMW on Saturday! This morning I called and stated that my tire blew out due to it having a nail in it and I believed it would be covered under my warranty for my tires. Bryon told me there wasn't enough tread on the tire so it wouldn't be covered. I feel like they just really tell you anything not to cover it. Whatever I paid the 300 dollars and replaced the t... read more
Business response:
Hello Christina, Thank you for taking the time to leave a review. We require our advisors to take detailed notes of conversations with customers. The comments are transparent as they are noted on your invoice at pick up. We appreciate your feedback and business. If you would like to discuss further please contact me at 214-778-2701 or cnguyen@classicbmw.com. Chuong N. Service Director
Business response:
Good morning Amy, please call 214-768-2701 to discuss your low rating. We feel terrible.
Took my car in for airbag recall ! Came back out tell me the airbag light is not covered and it would cost me $179 to get it checked out The parts that they had to replace a believer $176 “coincidence” I have tried to talk to many people I have left phone call after phone call I have contacted BMW I have contacted the recall center and no response I believe if I took my car to have the brakes done in the brake light comes on that it’s all one component I don’t get how they say it separate
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,248 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.