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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
purchased vehicle from a different dealer and the service was not up to par. Came to Firlds, they explained the problem in dealer and car was fixed in a very timely manner. The experience was overall great.
Business response:
Thank you for your thorough review and salient observations. It is our sincere goal to ensure our customers receive consistently outstanding customer service on every visit. We are delighted to assist your automotive needs and look forward to your next visit. Thank you for being a valued customer! Kind Regards, Joe Allegra, Service Manager.
My experience at Feilds is always good. They always strive to take care of any issues in a timely manner. I appreciate that when they say it will be done, that's when it is done.
Business response:
It brings me a lot of pride and joy to hear that you’re an avid fan our dealership. We appreciate your business, your loyalty and your trust. Please don’t hesitate to contact us if there is anything we can help you with moving forward. It’s our pleasure to serve you. Kind Regards, Joe Allegra, Service Manager.
Great dealership all the way around, but they are incredibly accommodating when it comes to their service department. Everyone is very nice, helpful and always seem to finish my service faster than expected. I will be a Fields Customer for life!
Business response:
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Joe Allegra, Service Manager.
Fields BMW Winter Park is an excellent dealership. Everyone is very helpful and professional, especially Blane Caulder! He is very dedicated to his work, very professional and caring. Blane puts so much effort into his job that I cannot Thank Him enough for all he ever has done for me.
Business response:
Thank you so much for your kind comments, Aslan. I’m so glad you enjoyed your visit! We look forward to seeing you again soon. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, Mike Torre, General Sales Manager.
Richard is always helpful and gets the job done quickly and without errors. He is fabulous! Attention to detail and always makes time for our car visit. We are very pleased with the service he provides
Business response:
Thank you, Ambercarroll, it's our pleasure to serve your automotive needs! We appreciate you noticing Richard's hard work and dedication to our customers. Please let me know how I may elevate your ownership down the road. Thank you for being a valued customer. Best Regards, Joe Allegra, Service Manager.
Service technician communicated effectively and explained what was needed and how long it would take to repair. Timeliness was important to us and he was spot on.
Business response:
Thank you for the positive remarks! Steve has been here for quite some time and is very passionate about cars, just like our entire team. We're happy to have exceeded your expectations and are thankful to you for choosing Fields BMW. If there is any way we may improve your ownership, please let me know. Warm Regards, Joe Allegra, Service Manager.
Everything went well, no problems. It took a little longer than I expected, but that was really not a problem. The lounge area has wi fi, refreshments and food if you want it.
Business response:
What else can we say but, "Thank you for your kind words and for your business!" It is always our pleasure working with you and I look forward to seeing you on your next visit. Kind Regards, Joe Allegra, Service Manager.
Had a service light come up, scheduled a service appointment. Arrived and Richard notified me it s simple fix and it was because the previous owner lived in a state that needed yearly inspections to pass for the state and to check air pressure. He said instead of me using a rental as i had to leave, he promised me it would be quick and i would be out of there in 10 minutes tops. I pullout out 7 minutes later and during that time i had a great conversation with him about cars and sports. thumbs up as usual with all of my fiel... read more
Business response:
That's amazing and thank you for your continued business over the years! We are happy you had such a great experience here! If there is anything else we may do to heighten your ownership experience, please let me know. Thank you for being part of the Fields family. Sincerely, Joe Allegra, Service Manager.
Becquse of the poor service I received at BMW of Ocala I almost didn't buy a new BMW. I drove 1 1/2 hrs. to Fields to have warranty work done and it was well worth the drive. I could tell when I entered the dealership that everyone was committed on being the best. The work was done quickly and Imwas on my way. Fields BM W restored my faith in BMW. Thanks
Business response:
Wow, thanks for making the drive and for choosing Fields BMW! I'm delighted we were able to turn your experience at another (non-Fields) dealership around! If there is anything further we may do to enhance the quality of your ownership, please let me know. It's our pleasure to serve your automotive needs. Kind Regards, Joe Allegra, Service Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:30 a.m.