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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Patti was very helpful and always go the extra mile to make sure i was satisfied i enjoy working with her .her manager joe was also very helpful and accommodating. So thank you
Business response:
I very much appreciate the comments. You're in good hands with Patti and our team! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me. Sincerely, Joe Allegra, Service Manager.
It is always nerve wrecking when your car does not work as it should be, however when you have the best service advisor it can actually be a pleasant experience. I bought my car in because the engine light came on without warning, of course I freaked out! Call up and made an appointment with Mike Crenshaw and left with service light gone and me a happy camper!
Business response:
Thank you for your wonderful feedback and for your business! Next time you're in, please stop and say, "hello" and let me know if there is anything else we may do to elevate your ownership. Warmest Regards, Joe Allegra, Service Manager.
I've owned some great cars in my lifetime, and the experience with Fields BMW and their service staff has easily been the most impressive. Beginning with Service Rep. Patti Rennie to the cook at the breakfast and lunch bar everything is first class. I can easily recommend this dealership.
Business response:
Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership with Patti and our team. We truly appreciate your business! Sincerely, Joe Allegra, Service Manager.
Service is always a great experience because I have Patti for my service rep. She is always professional, always efficient and always right with her helpful knowledge with my questions about service for my Z4. She is honest and helpful and so glad she is there. She is why I come to Fields Winter Park. Thanks again Patti! Gail
Business response:
That's wonderful to hear and I will be sure to pass your kind words along to Patti and share with our team. We're pleased and grateful that we were able to exceed your expectations. If there is any way I can further elevate your ownership experience, I would be delighted to help. Best regards, Joe Allegra, Service Manager.
Called and made an appointment to have check engine looked at and inspected. Ended up getting a break fluid flush that was due. Was told that I needed to leave the car overnight at the dealership if I wanted the inspection done. I was kind of disappointed since that was the main reason for my visit. Overall very happy with a customer service and the experience at field bmw show room. It's a beautiful place!
Business response:
Thank you for your kind words and I apologize for the overnight wait for a full inspection, however, I'm delighted to hear we were able to turn the situation around and make the overall experience a great one. If there is anything further we may do to improve on your ownership, please let me know. Thank you for making us your automotive choice. It's our pleasure to serve you. Sincerely, Joe Allegra, Service Manager.
Accurate estimation of wait time and services needed. Very comfortable waiting are. Complete with a free delicious hot lunch and several drink choices. Makes time go by quickly.
Business response:
Thank you! I'm glad you enjoyed some of the complimentary amenities we provide! If there is anything further we may do to enhance your ownership or experience, please let me know. Thank you for making Fields BMW your automotive choice! Kind Regards, Joe Allegra, Service Manager.
I want to thank Matt for his prompt and on time appointment. Been a long BMW owner and first dealer where the appointment was right on time and car promised in appropriate time. Keep it up!!!
Business response:
Thank you for your continued business over the years! It's our pleasure to serve you! Kind Regards, Joe Allegra, Service Manager.
Mike crenshaw gave me first class service as usual. He is very responsive, knowledgeable and is great to work with. No complaints at all, great service!
Business response:
Thanks, I'll be sure to pass along your kind words to Mike and share with our team. "Great Service" is what we strive for and I'm happy to hear we made it happen for you. If there is anything we may do to better serve your automotive needs, please let me know! Sincerely, Joe Allegra, Service Manager.
Had to schedule service in a few minor things that need to be looked at on the car. I was in a hurry that morning and Patti made every thing go extremely quick. They had a loaner ready and I was out the door. Every time things go great !!!
Business response:
Thank you for your kind words and for your business, sdfbmw! It's great to hear we were able to get you in and out and also exceed your expectations! If there is anything else we may do to better serve you, please let me know. Kind Regards, Joe Allegra, Service Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.