This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"5 star service" Greeted by friendly staff. Attended to the vehicle in a timely manner. Paperwork completed and ready when the vehicle was done. Exceptional service! Will visit the dealer in the future.
Business response:
An exceptional experience is certainly what we strive for on each and every visit and I'm delighted to hear we made that happen for you! If there is any way we may further heighten your experience with us, please let me know. Thank you for choosing Fields BMW and for being part of the Fields family! Warm Regards, Frank Fernandez, General Manager.
"Great if your looking for a car wash which I was not. " You need to focus on customers for service not the cheapskate looking for a free car wash. You filed an electronic appointment but when I traveled an hour you said you had no appointment scheduled for me. My horn worked fine when I brought it their but when u got almost home and someone almost hit me in my lane I discovered my horn didn't work. Eric was the only thing that settled my issues.
Business response:
We apologize that we did not provide a great positive experience. At Fields BMW of South Orlando we are always trying to get better and customer feedback such as yours is very important to us. I'm happy that Eric tried hard to remedy the situation. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300 at your earliest convenience. I look forward to speaking with you. Sincerely, Frank F... read more
"Stranded driver" I had a flat tire on my way to work. The road side assistance send a tow truck whom took my car to the dealer. I was able to pick up my car the next day.
Business response:
That's great to hear! I'm sorry to hear you had a flat tire, but I'm delighted we could get you back on the road promptly! If there is anything further we may do to improve your ownership experience, please let me know. Best Regards, Frank Fernandez, General Manager.
"nightmare" My vehicle was in the shop for almost 2 months but by no fault of BMW. My Warrenty service sucks, they sent wrong parts, damaged parts and just didn't seem to care but Fields BMW did. Eric Ramos is awesome. He kept us informed all the time and dealt with the insurance company. We will definitely be doing business with them again.
Business response:
Thank you for your feedback. I'm glad we could turn a bad situation around for you. If there is anything else we may do to better serve your automotive needs, please let me know. Thank you for your business. Kind regards, Frank Fernandez, General Manager.
"Great Experience" Eric Ramos is very helpful and professional. I appreciate that he thoroughly explained everything regarding my 320i service. The lounge area in service department was comfortable and allowed me to catch up on emails and some work while I waited ( while also enjoying some green tea). They actually provide ice cream and cones along with some other goodies while you wait. All staff members were polite and helpful from service, to mechanics, to detailers. Thanks for keeping my car in great shape!
Business response:
Thank you, I'm glad you enjoyed both your service and our facilities. We strive to create a comfortable and welcoming environment for our customers and ensure the best possible experience. If there is anything we may do to further improve your ownership, please let me know. Best Regards, Frank Fernandez, General Manager.
"Extremely Positive Experience" Couldn't have been more pleased with my recent experience with Fields BMW South Orlando. I credit it to the expertise and efficiency of my Sales Rep, Jason Price! I have had a number of car dealership experiences in my 60 + years but this most recent experience was by far the best one ever; and its all thanks to Jason Price. I would recommend Fields BMW South Orlando to my family and friends, and I highly recommend Jason Price (be sure to ask for Jason Price, folks)!
Business response:
That's wonderful to hear and also what we strive to ensure for each of our customers! I'm delighted we provided you with an exemplary experience! Please let me know how I may elevate your ownership down the road. Thank you for being part of the Fields family, we appreciate your business. Best Regards, Frank Fernandez, General Manager.
"amazing service!" Every time I visit this location for any service on my vehicle I get excellent customer service. Employees are very friendly and kind and always willing to solve any issues. I recommend this place with my eyes closed! :)
Business response:
Thank you for your delightful feedback! My name is Frank Fernandez, and I'm the General Manager. Next time you stop in for a car wash and some ice cream be sure to swing by my office to say "hello" or to let me know if I can do anything to enhance your ownership experience! Sincerely, Frank Fernandez, General Manager.
"650i Fault diagnosis" Had a problem with my 650i which suddenly developed an electrical fault. Called the dealership and dropped the car off an hour is so later. The car had a battery problem, door lock issue and a split hose on the turbo. All of the problems were sorted the same day and I picked the car up the next morning. The car had previously had the problem with the door locks which the dealership could not find but with the help of some nifty video evidence the fault was addressed on this visit. Recommend the service... read more
Business response:
Thank you! I'm glad we were able to resolve all of your issues in one stop, it's what we strive for on every service visit. If there is anything else we may do to elevate your ownership experience further, please let me know. Sincerely, Frank Fernandez, General Manager.
"Service" Oil change service was performed as promised. Excellent service. Service advisor was professional and courteous. Will always have car serviced with fields south bmw location.
Business response:
Wonderful to hear! Thank you for your kind words and for your business! If there is anything else we may do to help in any of your automotive needs in the future, please let me know - we are delighted to help. Sincerely, Frank Fernandez, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.