Bright Now! Dental: Social Roll-Up

Daniel Angeles 

on Facebook

3 years ago

I went in for service on July 20 2021 and paid my entire balance owed that day of $1400 with my insurance paying the remaining $200. I then get a bill in February 2022 for $200 saying the insurance company didn’t cover the service done on July 21 2021. I went the office to dispute the charges and was told management is only in on the weekdays and will call me back. I went back 3 weeks laters and got the same response. It is now June 2022 and I have not heard back and keep getting calls from collections trying to collect the ... read more

Lee Bain 

on Facebook

3 years ago

This place is the worst. My wife and I had dental work done there and we both had issues with just about everything they did. We had to go back to have rework done many times. The final straw for me was a crown that had to be replaced that they had previously done poorly and they gave me the price beforehand. I had the work done and paid them in full as soon as they completed it. Approximately a year later they send me a bill for $478. After speaking with them, they told me that the insurance company wouldn't cover their sh... read more

Dana Olsen 

on Facebook

3 years ago

Don’t ever ever go to the Lake Stevens office!!! Had several crowns done was told ins covered in full. Then a year later sent me a bill saying I owed money. I called they said they made a mistake on billing my insurance in the past. I said I would compromise and pay half since it was their mistake they said no and would send me to collections if I didn’t pay! After all the money I spent over the years with my family going there and paying for orthodontia also that is the way they chose to treat a patient!! I will never go th... read more

Richard Pugh 

on Facebook

3 years ago

I had an implant and crown done in 2000. However, their billing department did not submit the required supporting documents for the claim so my insurance denied the claim. I got a bill recently for $1800 almost two years later from Bright Now. I am shocked and disappointed. To make matters worst I am experiencing pain in the area where I had the implant and crown. Very disappointed, I would not recommend them. 

Cameron Mac 

on Facebook

3 years ago

Insurance fraud. Family member paid out of pocket for their procedure and submitted for Medicare reimbursement with insurance company only to find out BrightNow submitted to insurance as well (against policy procedure) and were paid directly. Still haven’t received $1200 reimbursement, four months later. Have contacted multiple times with nothing but run around. Told to contact local branch directly which doesn’t handle billing, yet no way to reach corporate, nor billing department. No effort on companies part to resolve. ... read more

Paige McGeorge 

on Facebook

  Recommended

3 years ago

Do not recommend especially for children 

Joanne Goldbaum 

on Facebook

3 years ago

For me they were very pushy about getting work done that was unnecessary. I wanted a regular cleaning and they kept pushing a perio cleaning on me when my gums have been consistently good for a couple years now. The receptionist is rude at the Kent location and they all basically refused to schedule me with a regular cleaning. I am switching dentists!! 

Bob Carnagey 

on Facebook

3 years ago

As a new patient I have now walked out on two of what I thought were cleaning appointments. Turns out though when I get there, I am told they can't do a cleaning but want to do either xrays, and in one case, an exam, but no cleaning. Why? Good questions as I was given a bunch of BS about their process and how the people who make appointments don't know how the actual dental offices work! I am DONE with BND - forever!!!🤬 

Allegra Antwine 

on Facebook

3 years ago

My mom went to the Bright Now location in Puyallup to have her wisdom teeth removed. Despite her telling them TWICE that she was allergic to Percocet, they STILL prescribed it to her. When she called the dentist back and spoke to someone to have them re-order the prescription for a different pain medication, they never did so. When she called back a few hours later to check on the status of the new meds, they were closed. Now she is stuck having to recover from surgery without pain meds. Many screw ups that could've been avo... read more