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Bright Now! Dental: Social Roll-Up
- Dentists
- Phoenix, AZ
About this business
Location details
2131 E Camelback Rd Suite 102, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an implant and crown done in 2000. However, their billing department did not submit the required supporting documents for the claim so my insurance denied the claim. I got a bill recently for $1800 almost two years later from Bright Now. I am shocked and disappointed. To make matters worst I am experiencing pain in the area where I had the implant and crown. Very disappointed, I would not recommend them.
Insurance fraud. Family member paid out of pocket for their procedure and submitted for Medicare reimbursement with insurance company only to find out BrightNow submitted to insurance as well (against policy procedure) and were paid directly. Still haven’t received $1200 reimbursement, four months later. Have contacted multiple times with nothing but run around. Told to contact local branch directly which doesn’t handle billing, yet no way to reach corporate, nor billing department. No effort on companies part to resolve. ... read more
Business response:
Hi Cameron, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at charlotte@brightnow.com.
RecommendedDo not recommend especially for children
For me they were very pushy about getting work done that was unnecessary. I wanted a regular cleaning and they kept pushing a perio cleaning on me when my gums have been consistently good for a couple years now. The receptionist is rude at the Kent location and they all basically refused to schedule me with a regular cleaning. I am switching dentists!!
Business response:
Hi Joanne, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at charlotte@brightnow.com.
As a new patient I have now walked out on two of what I thought were cleaning appointments. Turns out though when I get there, I am told they can't do a cleaning but want to do either xrays, and in one case, an exam, but no cleaning. Why? Good questions as I was given a bunch of BS about their process and how the people who make appointments don't know how the actual dental offices work! I am DONE with BND - forever!!!🤬
My mom went to the Bright Now location in Puyallup to have her wisdom teeth removed. Despite her telling them TWICE that she was allergic to Percocet, they STILL prescribed it to her. When she called the dentist back and spoke to someone to have them re-order the prescription for a different pain medication, they never did so. When she called back a few hours later to check on the status of the new meds, they were closed. Now she is stuck having to recover from surgery without pain meds. Many screw ups that could've been avo... read more
Business response:
Hi Allegra, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at charlotte@brightnow.com.
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Unfortunately my wife and me experience bad treatment, take too much time to schedule an appointment and the lab take 3 weeks to return the dental pieces and when arrive it’s no fit right or break faster. My wife’s bridge broke 3 times as soon was installed it and the Doctor said that’s never happened before but the true there’s people whose already know had the same bad experience. I tried to talk to the new manager name Maria and I left a note message in the El Cerritos office to call me to explain my situation but she did... read more
Terrible experience. Showed up 20 minutes early to my first appointment and had an issue with my insurance that I fixed right before my appointment. I got bumped from my slot and was told an hour and half later to come back after lunch. So I did, finally saw the doctor and was told I had to reschedule my cleaning. And to top it off, they want to charge out of pocket which my insurance confirmed is 100% covered. Absolutely disgusting.
Business response:
Hi Vin, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at charlotte@brightnow.com.
Frequently asked questions about Bright Now! Dental: Social Roll-Up
How is Bright Now! Dental: Social Roll-Up rated?
Bright Now! Dental: Social Roll-Up has a 4.2 star rating with 76,865 reviews.
When is Bright Now! Dental: Social Roll-Up open?
Bright Now! Dental: Social Roll-Up is closed now. It will open at 9:00 a.m.