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Brooklyn Diner USA
- Restaurants
- New York, NY
About this business
Location details
212 W 57th St, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I like Brooklyn Diner because it’s right in the neighborhood but honestly there’s not quite enough value for the money. Everything is about $5 more than it should be especially when there are other diner options in the area. I realize I’m paying for ambience but honestly $85 for two breakfasts (that includes tax and tip) is kind of ridiculous.
Business response:
We appreciate your perspective on pricing and value, and we’ll share your comments with our team. We’re glad you enjoy the location and ambience and hope to continue improving your experience. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
One of my pet peeves is restaurants offering something high quality and then baiting and switching in something cheap, like listing freshly squeezed orange juice with a breakfast choice and then serving mass produced, much cheaper bottled orange juice. This happens here. On leaving, when I asked for the menu to confirm that I had read freshly squeezed, I mentioned this to the host who then launched into an even worse pet peeve “I trust my server who has worked here for 30 years”. That means the customer comes last and that i... read more
Business response:
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ll review our menu descriptions and use your comments to talk to our team on how to better address guest concerns. We hope you’ll consider giving us another chance to make a better impression. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
First the wait staff was a no show after ordering your food. The bathrooms felt like you were at a MTA transit bathrooms. It’s was dirty and trash was all over place. My son had a dirty fork, and they didn’t provide an apology after we requested a new silverware. Please visit the other location on 43rd street.
Business response:
Michael, we regret that your experience was not more positive. Your feedback helps us improve and we will certainly take note of your valuable comments. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
My experience at the Brooklyn was ok. If you decide to go this restaurant on West 57th Street, and you order the blueberry pancakes, just know that one pancake costs $19.00.
Business response:
We are disappointed to hear about your concerns with pricing. We value your feedback and want to address this. Please contact us at (212) 977-1957. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
It was definitely a mediocre experience. My vegetarian burger was just a giant burnt falafel. Our French fries were cold when they brought them out. The regular burger we got was good and it was cooked to our liking. But $75 for two burgers fries and shake is outrageous. Service was definitely lacking as well. For the amount of money we paid I was expecting a little better…
Business response:
We're sorry to hear that your experience was not more enjoyable, Johnathon. We would be grateful for the opportunity to discuss your thoughts and we are available to speak with you at (212) 977-1957. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
although the quality of the food was acceptable, quality of the service and the outlandish prices made this an unfortunate choice for us. Mid 20's price for a turkey club and $13 for an order of fries just doesn't cut it (even for NYC). $30 dollars for a pastrami sandwich that was fatty and not even deli style? Go somewhere else!
The food was great but very very over priced, didn’t think the food quality was worth that much. Not your average diner food prices.
The food was disappointing. I ordered a Reuben sandwich that was supposed to be grilled and was toasted and soggy. French fries were cold. The cheesecake was OK. The restaurant is a tourist trap. I won’t be back.
The food is pretty basic, the juice is fine. The place is nice and feels very New York Great location but service and food is just ok. Nothing to rave about or go back to.
Frequently asked questions about Brooklyn Diner USA
How is Brooklyn Diner USA rated?
Brooklyn Diner USA has a 4.3 star rating with 7,011 reviews.
When is Brooklyn Diner USA open?
Brooklyn Diner USA is open now. It will close at 11:00 p.m.