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BRU Burger Bar - Downtown Cincinnati
- Cincinnati, OH
About this business
Location details
41 East 6th Street, Cincinnati, OH, 45202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Business response:
Hi 25dmgt– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at brucincy@crgdining.com and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar Cincinnati
Business response:
Hi Anonymous– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (513) 463-6003 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar Cincinnati
Was looking to have more of a fresh ground beef experience. Patty was a little too round to not have been pre packaged. Disappointed. Very different than expectations
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
Service was awful all around from start to finish Forgot our appetizer
Business response:
Hi Anonymous– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at brucincy@crgdining.co m and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar Cincinnati
Ordered a Bourbon burger with pepercorns and horsradish. I could taste neither or the condiments.
Business response:
Hi David, we appreciate you taking the time to provide us with the feedback. Our Bourbon burger is made with a horseradish Havarti and a peppercorn glaze, we are sorry it seems it wasn't quiet the burger you were looking for. We hope you give us another chance with another burger next time!
Stopped in before taking in a shoe at the Aronoff. We ordered the pretzel appetizer, the patty melt, the garlic three cheese burger, fries and soft drinks. Drinks were initially brought to our table quickly but were flat and watered down. Our entrees arrived before the appetizers and we had to remind staff of the order. The burgers were good. I did not care for the fries. The beer cheese and mustard that came with the pretzels were awful. Our biggest issue was the lack if service. After our meals were brought out, our server... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (513) 463-6003 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Food came out cold. Typically like bru burger but had a bad experience
Business response:
Sar67, I am so sorry for your experience with us. If you could please reach out to our store and we could do our best to fix your experience with us. Thank you!
Took over 45 minutes to get some beverages, others never did arrive. Food came out an hour after ordering which left us in a rush because we had a show time. Seemed to only be a problem with our waitress because hostess and othe wait staff went out of their way to help. First time visiting but may be the last due to frustrations
Business response:
Thank you for providing your feedback and letting us know about this issue, Catherine M. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (513) 463-6003 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Some of the worst service ever had. Felt like we had to hunt our waitress down as she never would come check on us. Has to have a another staff member get our refills. Girl who brought out our appetizer dropped a chicken tender on the floor and said she would get another one and bring it out. Never happened. Would not recommend.
Business response:
Hi Anonymous! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brucincy@crgdining.co m, I'd love to see how I can make things better.
Frequently asked questions about BRU Burger Bar - Downtown Cincinnati
How is BRU Burger Bar - Downtown Cincinnati rated?
BRU Burger Bar - Downtown Cincinnati has a 4.4 star rating with 6,938 reviews.
When is BRU Burger Bar - Downtown Cincinnati open?
BRU Burger Bar - Downtown Cincinnati is closed now. It will open at 11:00 a.m.