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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
They were nice and prompt. I was very surprised on how quickly they did what they had to do
Business response:
Thank you for your feedback! We’re glad to hear you found our team nice and prompt. We appreciate your business and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com
Honestly it was a really good experience. BCS Toyota was the 3rd dealership we went to looking for a used truck and was all around good. Jared was really nice, responsive, and fun to be around. He's not listed in the sales dept that I can see, but 5-stars for sure. The original offer for the truck was reasonable and the dealership was open to negotiations.
Business response:
Thank you for sharing your positive experience! We’re happy Jared made your visit enjoyable and that you found a truck that works for you. We appreciate your kind words and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com
Great service with fair prices. Thank you, Bobby, for your great service. Looking forward to our next service.
Business response:
Thank you for your kind words! We’re glad Bobby provided you with great service, and we look forward to assisting you again at your next visit. Customer Relations Manager customerservice@purdygroupusa.com
My 4Runner had to be towed to the dealership as the alternator went out. This is the first time I had my vehicle serviced without an appointment, and maybe that’s why this service experience did not live up to the rest. My vehicle was delivered to the dealership before noon, and Justin was off that day. Another advisor told me that I would get a call first thing next morning to discuss the repair. At approximately. 8am I called and spoke with Justin. A few hours later I happened to check my phone and found that I had been se... read more
Business response:
Thank you for your thoughtful feedback and continued loyalty. We’re glad to hear you're satisfied with the repair and appreciate your kind words about Justin and our team. We apologize for the impersonal nature of the automated messaging and understand your preference for direct communication. Your input is valuable, and we’ll use it to improve our service experience moving forward. Thank you again for sharing and for being a valued customer. Customer Relations Manager customerservice@purdygroupusa.com
The staff who served me were very nice and there were no problems. The problem was that such a large company did not provide free drinks such as Coke. Also, I had to wait for 3 hours to change a tire. I don't know why it was so slow.
Business response:
Thank you for your feedback. We're glad to hear our staff provided you with friendly service, but we apologize for the long wait time and understand your frustration. We also appreciate your comments about amenities and will share your suggestions with management as we continue working to improve the overall guest experience. Customer Relations Manager customerservice@purdygroupusa.com
I was there all day. But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said he saw it on but I know it wasn’t if it was he should have told me. When he cleared it with the computer my smart start was beeping and he did not inform me while I was waiting so it locked me vehicle out. I had to call to get it unlocked. I then had to drive across town and have the device cleared so I could drive home it cost me $68 But all in all I guess I... read more
Business response:
Thank you for sharing your experience. We are glad Kari kept you informed throughout the day. We understand your concern about the engine light and appreciate your feedback—clear communication about any issues is important, and we will make sure your comments are shared with the team. Customer Relations Manager customerservice@purdygroupusa.com
Great experience with John Gray, very knowledgeable and accommodating. Process was a tad lengthy. But we did test drive 3 vehicles. Price and condition of used vehicle was very good. All in all a good experience.
Business response:
We are glad John could provide knowledgeable and accommodating service! It’s great that you had the chance to test drive multiple vehicles and found the price and condition of your used vehicle very good. We appreciate your feedback and are happy you had a positive experience overall. Customer Relations Manager customerservice@purdygroupusa.com
I can honestly say that this was the best vehicle purchasing experience that I may have ever had. As soon as I showed up on the lot, my sales guy Robert came out and immediately got to work on looking for what I wanted and even educated me on the ram truck I had, educated me on their tundras and then listened to what I was needing and looking for. They didn’t have the truck that I saw on line yet since it hadn’t come in, but they immediately found a 2025 that fit what I needed and they worked hard to get me at a price point ... read more
Business response:
We are happy to hear you had a positive vehicle purchasing experience! It’s great that Robert, along with our finance team, could provide knowledgeable, adaptable, and pressure-free service while helping you find the perfect truck at a price that worked for you. We appreciate you taking the time to share your experience! Customer Relations Manager customerservice@purdygroupusa.com
Great service. Always available and helpful Answers all questions and very good at keeping me informed throughout the scheduled process
Business response:
We are glad our team could provide helpful and attentive service! It’s great to hear your questions were answered and you were kept informed throughout the process. Thank you for the support! Customer Relations Manager customerservice@purdygroupusa.com