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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The brakes were not checked and that should have been included. The other Toyota dealerships include it in the point check.
Business response:
We are sorry to hear that your brakes were not included in your service check. We understand the importance of completing all recommended inspections. Please reach out to me so we can review your visit and make sure your concerns are addressed. Customer Relations Manager customerservice@purdygroupusa.com
Russ is always helpful and keeps me informed of the progress of my vehicle in a timely manner.
Business response:
We are glad Russ keeps you informed and provides helpful updates on your vehicle! It’s great to hear that his attentiveness makes your service experience smooth. Customer Relations Manager customerservice@purdygroupusa.com
Excellent service! They were very helpful and did what they could to make the deal work!
Business response:
We are glad to hear you had a positive experience! Thank you for sharing your feedback. We appreciate you recognizing the effort our team puts into making things work for our customers. Customer Relations Manager customerservice@purdygroupusa.com
Daricia was very knowledgeable about the cars and went out of her way to make sure we could see and drive all the options we were interested in. Everyone else we dealt with was just as helpful. Great service.
Business response:
We are glad to hear that Daricia and the team went out of their way to provide helpful and attentive service! It’s wonderful that you had the chance to explore all your options and enjoy a great overall experience. See you next time! Customer Relations Manager customerservice@purdygroupusa.com
We had a rough start with miscommunication over a 4Runner we drove 3.5 hours for, only to find it had already been sold. Thankfully, Billy and Nikki went above and beyond to make things right and ensured this was not the typical experience we should have had. They turned our frustration into a positive experience, and we ended up with a different 4Runner that we absolutely love. Great deal, excellent service, and we will definitely purchase here again.
Business response:
We are glad Billy and Nikki were able to turn things around and make your experience a positive one! It’s wonderful to hear you found a 4Runner you love and felt well taken care of despite the initial miscommunication. We look forward to assisting you again in the future. Customer Relations Manager customerservice@purdygroupusa.com
They need to quit sending me the same survey. We love Justin and glad he is our advisor.
Business response:
We are glad to hear you are happy with Justin as your advisor! We appreciate your feedback and will take note of the survey to help improve the process. Customer Relations Manager customerservice@purdygroupusa.com
Great service, we had wonderful experience from start to finish, we will go again for sure
Business response:
We are pleased to hear you had a positive experience from start to finish! We look forward to assisting you again in the future. Customer Relations Manager customerservice@purdygroupusa.com
Tony always gets my car serviced in a timely manner. He is very polite& informative
Business response:
We are glad to hear Tony consistently provides timely and informative service! It’s great to know his professionalism makes your experience smooth and pleasant. Customer Relations Manager customerservice@purdygroupusa.com
Carey was great. Listened to what I had to say, answered my questions and fixed the car just as we needed it. Thank You!
Business response:
We are glad Carey was able to listen, answer your questions, and get your car fixed exactly as needed. It’s great to hear you had a smooth and satisfying experience. See you next time! Customer Relations Manager customerservice@purdygroupusa.com