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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I was scheduled for the wrong day and my car was skipped in the que so I had to wait over 2 hours for my car that was getting an oil change. My service guy did apologize.
Business response:
We sincerely apologize for the mix-up with your appointment and the long wait you experienced. This is not the level of service we strive for, and we’re addressing this internally to make sure it doesn’t happen again. We appreciate your patience, and we’re glad your Justin acknowledged the issue—thank you for giving us the opportunity to improve.
Tony got us in at our appointment time. He was great to work with, as usual. The guys in the shop got our truck done in a little less than the time promised. Everything seemed to be done according to the Toyota Care plan.
Business response:
It’s always great to hear when Tony and our service team deliver a smooth, on-time experience! Thanks for letting us take care of your vehicle!
I always go to Bryan-College Station Toyota because I know that my car will be taken care of quickly and efficiently and there is such a friendly atmosphere. Ron Broesche has helped me keep my car well maintained and is always willing to help when I have a question or concern.
Excellent service, although it was a recall service to fix the software of rear camera. thank you
Business response:
Thank you for your feedback. We are glad the recall service for your rear camera software was handled efficiently. We appreciate your trust and are here to assist you whenever you need us. Customer Relations Manager customerservice@purdygroupusa.com
I recently purchased my 4th vehicle with the help of Nikki Bordallo at College Station Toyota. As always, she’s very knowledgeable on incentives, vehicle stats and provides great customer service. The sales team is very competitive; time and time again they have provided me with the best deals around.
Business response:
Wow—your fourth vehicle with us! We’re thrilled to hear Nikki and our sales team continue to make your experience seamless and informative. It’s great to know you trust us for both excellent service and competitive deals. Thank you for choosing BCS Toyota time and time again!
I have always had excellent service here. Ron is great and I trust him with my vehicle.
Business response:
We love hearing that Ron has earned your trust! Knowing you consistently receive excellent service from him and our team means a lot. Thank you for being a loyal part of the BCS Toyota family!
Courtesy and timely manner. I especially like the fact they don’t try to sell me stuff I don’t need. That’s why I chose to come back and have maintenance done in Bryan rather than Boerne where I am living now. Thanks again!
I recently purchased my 4th vehicle with the help of Nikki Bordallo at College Station Toyota. As always, she’s very knowledgeable on incentives, vehicle stats, and provides great customer service. The sales team is very competitive; time and time again they have provided me with the best deals around.
Business response:
Wow—your fourth vehicle with us! We’re thrilled to hear Nikki and our sales team continue to make your experience seamless and informative. It’s great to know you trust us for both excellent service and competitive deals. Thank you for choosing BCS Toyota time and time again!
Everyone is always very polite and gets the job done. Even with an appointment and oil change takes over an hour. This is my only complaint.