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Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT LET THESE PEOPLE NEAR YOUR HOUSE. DO NOT BE NICE TO THEM. DO NOT ENGAGE IN ANY SORT OF CONVERSATION. 75% OF TOTAL CONTRACT IN ORDER TO CANCEL IN 3 DAYS. 40% OF EQUIPMENT FOR RESTOCKING FEE. This is my first time having a home security system and I was a little nervous because of the added expense, but figured it would be worth it for the peace of mind... Well, I've had it for less than a 30 days and so far 3 of the 7 sensors have fallen off, so I've had to disarm them.. I am also constantly getting emails sayi... read more
Business response:
Kris- It's Melissa. I appreciate you taking the time to speak with me yesterday and for your kind words directed towards me in your review. I know you and I went over the cancellation policy but I did want to add a bit more context here. ADT's contracts abide by the Federal Trade Commission's three-day "Right to Cancel" law which is in place to help protect consumers. It's not meant to be malicious. And those who want out of their legally bound commitment after the 3-day rescission period are given the option of still gettin... read more
DO NOT LET THESE PEOPLE NEAR YOUR HOUSE. DO NOT BE NICE TO THEM. DO NOT ENGAGE IN ANY SORT OF CONVERSATION. 75% OF TOTAL CONTRACT IN ORDER TO CANCEL IN 3 DAYS. 40% OF EQUIPMENT FOR RESTOCKING FEE. This is my first time having a home security system and I was a little nervous because of the added expense, but figured it would be worth it for the peace of mind... Well, I've had it for less than a 30 days and so far 3 of the 7 sensors have fallen off, so I've had to disarm them.. I am also constantly getting emails sayi... read more
Business response:
Kris- It's Melissa. I appreciate you taking the time to speak with me yesterday and for your kind words directed towards me in your review. I know you and I went over the cancellation policy but I did want to add a bit more context here. ADT's contracts abide by the Federal Trade Commission's three-day "Right to Cancel" law which is in place to help protect consumers. It's not meant to be malicious. And those who want out of their legally bound commitment after the 3-day rescission period are given the option of still gettin... read more
This company is terrible. They had us docusign a 17 page contract with tiny print saying it was a 3 year contract and termination would be 75 percent of the full term. Such a contract in and of itself should be illegal as there is no justification to recover that kind of revenue upon cancellation. Noone came to shut anything off or take away hardware they just have to stop monitoring. Furthermore, the sales guy sped us through tgr contract saying it was all standard and could be cancelled anytime. Now they expect 1200 dollar... read more
Business response:
Patrick- Thank you for your transparent feedback, it helps us to improve! I'm so sorry for your frustration. Though digital contracts are the new norm, I understand where you are coming from. You're moving and don't want to pay for a system installed in your old home that you will no longer be able to use. The good news is you can take your system with you as you own the equipment- you'll simply connect back into the ADT monitoring service once your moved into your new home! I'll have someone follow up Monday with those deta... read more
This Bryan Barclay Character from Bulldog Services showed up a couple days after closing on my new house. I was at work so he spoke with a family member. I was on the phone with this family member while the interaction took place. He was told we are not interested and he said "I've already spoken with someone about doing an inspection". That was a lie. I am the homeowner and sole occupant. I hung up the phone and called him directly. When questioned about the incident he began to backtrack. I asked who he spoke with about do... read more
Business response:
Joseph- Thanks for your feedback, it's how we improve. I wanted to take this opportunity to thank you for your time last week and to let you know that we have handled the matter internally. I do apologize to you and your family member for any frustration this has caused. I can assure you we are the #7 ADT Dealer in the entire U.S. and we got there by prioritizing customer experience and operating in a credible manner, with integrity. Though difficult, I kindly ask you not to judge our brand based on one interaction. Should y... read more
This Bryan Barclay Character from Bulldog Services showed up a couple days after closing on my new house. I was at work so he spoke with a family member. I was on the phone with this family member while the interaction took place. He was told we are not interested and he said "I've already spoken with someone about doing an inspection". That was a lie. I am the homeowner and sole occupant. I hung up the phone and called him directly. When questioned about the incident he began to backtrack. I asked who he spoke with about do... read more
Business response:
Joseph- Thanks for your feedback, it's how we improve. I wanted to take this opportunity to thank you for your time last week and to let you know that we have handled the matter internally. I do apologize to you and your family member for any frustration this has caused. I can assure you we are the #7 ADT Dealer in the entire U.S. and we got there by prioritizing customer experience and operating in a credible manner, with integrity. Though difficult, I kindly ask you not to judge our brand based on one interaction. Should y... read more
It is 2019 and Bulldog Security on 4 and 15 January still posts intrusive and unwanted red stickers on Houston front doors! We repeatedly called the number on the sticker to ask them to stop, yet get canned response replies and no callback. Please add us to your DO NOT SOLICIT list
Business response:
Larry- Thank you for your feedback! Our Relocation Manager's intent is to provide new homeowners with a security inspection report so you understand if your home is pre-wired for security as well as identifies any vulnerabilities your new home may have so you can make an informed decision about your security options. It's not meant to apply pressure; simply educate. I do understand that home security is not for everyone, and empathize with your frustration with our outreach. I did receive your email requesting to be taken of... read more
It is 2019 and Bulldog Security on 4 and 15 January still posts intrusive and unwanted red stickers on Houston front doors! We repeatedly called the number on the sticker to ask them to stop, yet get canned response replies and no callback. Please add us to your DO NOT SOLICIT list
Business response:
Larry- Thank you for your feedback! Our Relocation Manager's intent is to provide new homeowners with a security inspection report so you understand if your home is pre-wired for security as well as identifies any vulnerabilities your new home may have so you can make an informed decision about your security options. It's not meant to apply pressure; simply educate. I do understand that home security is not for everyone, and empathize with your frustration with our outreach. I did receive your email requesting to be taken of... read more
This kinda freaked me out. I'm home sick and someone rings the door bell. I didn't recognize the person so I go to lay back down. When I get up a little later I see a notice stuck to my window. I grabbed it and like many of the other reviews on here state, it's a flyer saying I've missed an appointment and gives me a number to call to reschedule. I'm glad I found this on yelp because I had no idea what it was for. The company seems to say they're changing their practices but with the persistence of these reviews, I don't thi... read more
This kinda freaked me out. I'm home sick and someone rings the door bell. I didn't recognize the person so I go to lay back down. When I get up a little later I see a notice stuck to my window. I grabbed it and like many of the other reviews on here state, it's a flyer saying I've missed an appointment and gives me a number to call to reschedule. I'm glad I found this on yelp because I had no idea what it was for. The company seems to say they're changing their practices but with the persistence of these reviews, I don't thi... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 3,018 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is closed now. It will open tomorrow at 8:00 a.m.