This profile has been claimed by the business owner or representative.
Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Any company that sends two goons to the door to sell overpriced equipment and lies on the DAY a person moves in is not trustworthy. We had just said bye to the moving truck and these fools come in. I canceled the NEXT morning after I had a good night's sleep to think about it. A month later I am charged for services!!!! I canceled BEFORE the 3 day grace period. So now they are "taking" care of it. Come get this crap out of my damn house!!
Business response:
Andria- My name is Melissa and I'm the Marketing Manager with ADT/Bulldog. I am so sorry for your frustration, I completely understand why you are upset about the cancellation. I've confirmed you did cancel within the open recession period, the disconnect was on our side. I am going to personally rectify this for you as I've already spoken to senior management in sales and installation. I did leave you a voicemail but will send you an email formally confirming your cancellation, as well to lay out next steps for a refund of ... read more
Not trustworthy, not honest, not upfront. Additionally, they're not very knowledgeable on their product. I am not going into all the details about my experience with this company but I can tell you that I would not recommend them to my enemies much less my friends. If I had it to do over again I would personally use Nest and a close second would be Vivint. I recommend you check those two companies out.
Business response:
Seth- I'm sorry to hear you did not enjoy your experience with us. I just tried calling for additional context as we pride ourselves on our transparency and credibility and should we have done something to make you feel otherwise, I'd like to understand so I can address internally and see what we can do to rectify your situation. From what I can tell from looking into your account, we transferred your service to a new home. (Congrats by the way!). By way of transparency, it looks like we waived your transfer fee and provided... read more
Not trustworthy, not honest, not upfront. Additionally, they're not very knowledgeable on their product. I am not going into all the details about my experience with this company but I can tell you that I would not recommend them to my enemies much less my friends. If I had it to do over again I would personally use Nest and a close second would be Vivint. I recommend you check those two companies out.
Business response:
Seth- I'm sorry to hear you did not enjoy your experience with us. I just tried calling for additional context as we pride ourselves on our transparency and credibility and should we have done something to make you feel otherwise, I'd like to understand so I can address internally and see what we can do to rectify your situation. From what I can tell from looking into your account, we transferred your service to a new home. (Congrats by the way!). By way of transparency, it looks like we waived your transfer fee and provided... read more
DO NOT LET THESE PEOPLE NEAR YOUR HOUSE. DO NOT BE NICE TO THEM. DO NOT ENGAGE IN ANY SORT OF CONVERSATION. 75% OF TOTAL CONTRACT IN ORDER TO CANCEL IN 3 DAYS. 40% OF EQUIPMENT FOR RESTOCKING FEE. This is my first time having a home security system and I was a little nervous because of the added expense, but figured it would be worth it for the peace of mind... Well, I've had it for less than a 30 days and so far 3 of the 7 sensors have fallen off, so I've had to disarm them.. I am also constantly getting emails sayi... read more
Business response:
Kris- It's Melissa. I appreciate you taking the time to speak with me yesterday and for your kind words directed towards me in your review. I know you and I went over the cancellation policy but I did want to add a bit more context here. ADT's contracts abide by the Federal Trade Commission's three-day "Right to Cancel" law which is in place to help protect consumers. It's not meant to be malicious. And those who want out of their legally bound commitment after the 3-day rescission period are given the option of still gettin... read more
DO NOT LET THESE PEOPLE NEAR YOUR HOUSE. DO NOT BE NICE TO THEM. DO NOT ENGAGE IN ANY SORT OF CONVERSATION. 75% OF TOTAL CONTRACT IN ORDER TO CANCEL IN 3 DAYS. 40% OF EQUIPMENT FOR RESTOCKING FEE. This is my first time having a home security system and I was a little nervous because of the added expense, but figured it would be worth it for the peace of mind... Well, I've had it for less than a 30 days and so far 3 of the 7 sensors have fallen off, so I've had to disarm them.. I am also constantly getting emails sayi... read more
Business response:
Kris- It's Melissa. I appreciate you taking the time to speak with me yesterday and for your kind words directed towards me in your review. I know you and I went over the cancellation policy but I did want to add a bit more context here. ADT's contracts abide by the Federal Trade Commission's three-day "Right to Cancel" law which is in place to help protect consumers. It's not meant to be malicious. And those who want out of their legally bound commitment after the 3-day rescission period are given the option of still gettin... read more
This company is terrible. They had us docusign a 17 page contract with tiny print saying it was a 3 year contract and termination would be 75 percent of the full term. Such a contract in and of itself should be illegal as there is no justification to recover that kind of revenue upon cancellation. Noone came to shut anything off or take away hardware they just have to stop monitoring. Furthermore, the sales guy sped us through tgr contract saying it was all standard and could be cancelled anytime. Now they expect 1200 dollar... read more
Business response:
Patrick- Thank you for your transparent feedback, it helps us to improve! I'm so sorry for your frustration. Though digital contracts are the new norm, I understand where you are coming from. You're moving and don't want to pay for a system installed in your old home that you will no longer be able to use. The good news is you can take your system with you as you own the equipment- you'll simply connect back into the ADT monitoring service once your moved into your new home! I'll have someone follow up Monday with those deta... read more
This Bryan Barclay Character from Bulldog Services showed up a couple days after closing on my new house. I was at work so he spoke with a family member. I was on the phone with this family member while the interaction took place. He was told we are not interested and he said "I've already spoken with someone about doing an inspection". That was a lie. I am the homeowner and sole occupant. I hung up the phone and called him directly. When questioned about the incident he began to backtrack. I asked who he spoke with about do... read more
Business response:
Joseph- Thanks for your feedback, it's how we improve. I wanted to take this opportunity to thank you for your time last week and to let you know that we have handled the matter internally. I do apologize to you and your family member for any frustration this has caused. I can assure you we are the #7 ADT Dealer in the entire U.S. and we got there by prioritizing customer experience and operating in a credible manner, with integrity. Though difficult, I kindly ask you not to judge our brand based on one interaction. Should y... read more
This Bryan Barclay Character from Bulldog Services showed up a couple days after closing on my new house. I was at work so he spoke with a family member. I was on the phone with this family member while the interaction took place. He was told we are not interested and he said "I've already spoken with someone about doing an inspection". That was a lie. I am the homeowner and sole occupant. I hung up the phone and called him directly. When questioned about the incident he began to backtrack. I asked who he spoke with about do... read more
Business response:
Joseph- Thanks for your feedback, it's how we improve. I wanted to take this opportunity to thank you for your time last week and to let you know that we have handled the matter internally. I do apologize to you and your family member for any frustration this has caused. I can assure you we are the #7 ADT Dealer in the entire U.S. and we got there by prioritizing customer experience and operating in a credible manner, with integrity. Though difficult, I kindly ask you not to judge our brand based on one interaction. Should y... read more
It is 2019 and Bulldog Security on 4 and 15 January still posts intrusive and unwanted red stickers on Houston front doors! We repeatedly called the number on the sticker to ask them to stop, yet get canned response replies and no callback. Please add us to your DO NOT SOLICIT list
Business response:
Larry- Thank you for your feedback! Our Relocation Manager's intent is to provide new homeowners with a security inspection report so you understand if your home is pre-wired for security as well as identifies any vulnerabilities your new home may have so you can make an informed decision about your security options. It's not meant to apply pressure; simply educate. I do understand that home security is not for everyone, and empathize with your frustration with our outreach. I did receive your email requesting to be taken of... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 3,099 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is closed now. It will open tomorrow at 8:00 a.m.