This profile has been claimed by the business owner or representative.
Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience ever, I flew down to make an appt at my house and they didn't call to tell me they weren't calling and the sales lady Lisa never even answered me once she got her sale. Worst service ever.
Business response:
Roxanna- Sincerely, on behalf of Bulldog's entire management team, I apologize for the gross inconvenience caused by our team member. This was a human issue, not a company error, and I assure you it's been handled internally. I completely understand your level of frustration with our team and I'm so grateful you gave us a chance to rectify by sending another Installer out to address and correct all of your issues. Again, my deepest apologies for our employee missing his appointment with you and thank you for giving us a seco... read more
I wish that I was writing this under different circumstances, but if I could give this particular individual negative stars I would do so. I am sure it is not the company, and just the individual, but I have never felt so uncomfortable with someone coming into my home before. Because my husband and I declined service at this time because we have no income until October and have dog surgeries and so many expenses this month, floating two mortgages, the list goes on and on, he ridiculed me, told me that I don't have the proper... read more
Business response:
Sarah- My name is Melissa and I'm Bulldog's Marketing Manager. I also sit on Bulldog's management team and behalf of the entire team, please let me extend my deepest apologies for how our employee treated you and made you feel. Please apologize to your husband as well on our behalf. We're a family owned and operated company founded with a simple mission- help protect other families. This type of behavior from one of our employees is absolutely not tolerated. I understand why you did not share the employees name on Google (t... read more
I wish that I was writing this under different circumstances, but if I could give this particular individual negative stars I would do so. I am sure it is not the company, and just the individual, but I have never felt so uncomfortable with someone coming into my home before. Because my husband and I declined service at this time because we have no income until October and have dog surgeries and so many expenses this month, floating two mortgages, the list goes on and on, he ridiculed me, told me that I don't have the proper... read more
Business response:
Sarah- My name is Melissa and I'm Bulldog's Marketing Manager. I also sit on Bulldog's management team and behalf of the entire team, please let me extend my deepest apologies for how our employee treated you and made you feel. Please apologize to your husband as well on our behalf. We're a family owned and operated company founded with a simple mission- help protect other families. This type of behavior from one of our employees is absolutely not tolerated. I understand why you did not share the employees name on Google (t... read more
Really don't know where to begin with this company... Feel like were taken advantage of by them. We bought a home that already had ADT equipment installed. Sales person shows up because they noticed the previous owners had canceled service. We have never had a security system and the sales guy caught onto that right away licking his chops the entire time. We explained that since the house already had equipment we didn't want feel like we needed any other equipment and we didn't want any out of pocket expenses right after mov... read more
Business response:
Kristi- Thank you for your candor. My name is Melissa and I'm ADT/Bulldog's Marketing Manager. I am so sincerely sorry for the frustration we have caused you. I'm unfortunately unable to locate your account under "Kristi D" so if you would kindly email me the name on your account I will gladly jump in and work alongside our Administrative Director to address your concerns re: cancellation. Should be a simple misunderstanding that a brief conversation can clear up, but again I need to gain access to your account to confirm. P... read more
Really don't know where to begin with this company... Feel like were taken advantage of by them. We bought a home that already had ADT equipment installed. Sales person shows up because they noticed the previous owners had canceled service. We have never had a security system and the sales guy caught onto that right away licking his chops the entire time. We explained that since the house already had equipment we didn't want feel like we needed any other equipment and we didn't want any out of pocket expenses right after mov... read more
Business response:
Kristi- Thank you for your candor. My name is Melissa and I'm ADT/Bulldog's Marketing Manager. I am so sincerely sorry for the frustration we have caused you. I'm unfortunately unable to locate your account under "Kristi D" so if you would kindly email me the name on your account I will gladly jump in and work alongside our Administrative Director to address your concerns re: cancellation. Should be a simple misunderstanding that a brief conversation can clear up, but again I need to gain access to your account to confirm. P... read more
*Update* After paying almost $2000 to get out of my contract I get an email two months later saying I owe ADT $141.00. I call ADT & they tell me the contract was never cancelled. I'm livid. The customer rep says she can't do anything to help except transfer me over to Bulldog Security. Here we go again, holy shit. I'm supposed to be working right now like these people haven't already wasted enough of my time & money, finally I get ahold of a "manager" named Valeria? She tells me it was my responsibility to call ADT to let t... read more
Business response:
Fallon, On behalf of Bulldog's management team, I am so sorry for the frustration we have caused you. You are absolutely correct, back in November our rep should have mentioned you'd need to register your alarm with the county as it's an important step in your process. I apologize you had to endure that. Please know we've since added a welcome flyer with each new system that reminds homeowners to register their alarm to help mitigate miscommunications. As Bulldog's Marketing Manager, I am also working to develop a welcome em... read more
*Update* After paying almost $2000 to get out of my contract I get an email two months later saying I owe ADT $141.00. I call ADT & they tell me the contract was never cancelled. I'm livid. The customer rep says she can't do anything to help except transfer me over to Bulldog Security. Here we go again, holy shit. I'm supposed to be working right now like these people haven't already wasted enough of my time & money, finally I get ahold of a "manager" named Valeria? She tells me it was my responsibility to call ADT to let t... read more
Business response:
Fallon, On behalf of Bulldog's management team, I am so sorry for the frustration we have caused you. You are absolutely correct, back in November our rep should have mentioned you'd need to register your alarm with the county as it's an important step in your process. I apologize you had to endure that. Please know we've since added a welcome flyer with each new system that reminds homeowners to register their alarm to help mitigate miscommunications. As Bulldog's Marketing Manager, I am also working to develop a welcome em... read more
****UPDATE**** I called ADT to have my issues corrected and they said it would not be a problem to have do as I was asking. Just want to return the outside cameras that was ($1000 up-sale) and reduce the package for monitoring that I had to have to have the cameras. They then just transferred me to BULL DOG and after sitting on hold for 10 min I was asked to leave a voice mail. ******* (cant put less that 1 star)We were happy with our ADT system, HOWEVER we had an indecent happen and the System did not do what we were sol... read more
****UPDATE**** I called ADT to have my issues corrected and they said it would not be a problem to have do as I was asking. Just want to return the outside cameras that was ($1000 up-sale) and reduce the package for monitoring that I had to have to have the cameras. They then just transferred me to BULL DOG and after sitting on hold for 10 min I was asked to leave a voice mail. ******* (cant put less that 1 star)We were happy with our ADT system, HOWEVER we had an indecent happen and the System did not do what we were sol... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 2,984 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is open now. It will close at 5:00 p.m.