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14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I talked with a rep on a Tuesday. Gave him my credit card number for a potential install. The rep assured me that no charges would be made until I esigned the documents. I did my research and chose a different system. I declined the to sign the documents authorizing ADT to install. I received another email asking me to sign the documents again the next day. I again declined and included a message that advise I did not want services and to not withdraw from my acct. On Friday an installer called me to confirm an installation ... read more
Business response:
Sheaun, My name is Melissa and I'm Bulldog's Marketing Manager. From our entire management team, I am so sincerely sorry for your experience with us and can absolutely understand your frustration. I assure you this mistake will be handled swiftly internally and we will refine our processes to ensure this never happens again. Unfortunately, upon investigating, this situation occurred due to human error. Our team member saw your signed credit card authorization form and ran it given this fee is collected at the time of sale an... read more
I talked with a rep on a Tuesday. Gave him my credit card number for a potential install. The rep assured me that no charges would be made until I esigned the documents. I did my research and chose a different system. I declined the to sign the documents authorizing ADT to install. I received another email asking me to sign the documents again the next day. I again declined and included a message that advise I did not want services and to not withdraw from my acct. On Friday an installer called me to confirm an installation ... read more
Business response:
Sheaun, My name is Melissa and I'm Bulldog's Marketing Manager. From our entire management team, I am so sincerely sorry for your experience with us and can absolutely understand your frustration. I assure you this mistake will be handled swiftly internally and we will refine our processes to ensure this never happens again. Unfortunately, upon investigating, this situation occurred due to human error. Our team member saw your signed credit card authorization form and ran it given this fee is collected at the time of sale an... read more
I would not wish my worst enemy to go through what we have went through these past 18 days. Absolutely the worse decision we have made to go with this company. Tech came out and installed 3/19/2020. He was very polite and great. The next day 3/20/2020 (a Friday) our doorbell camera stopped working. Of course with it being a Friday I couldn't get anyone on the phone so I left a vm. Never heard back. Then 3/24/2020 someone finally came out and replaced our doorbell. Was told he wasn't sure why the one that was installed wasn't... read more
I would not wish my worst enemy to go through what we have went through these past 18 days. Absolutely the worse decision we have made to go with this company. Tech came out and installed 3/19/2020. He was very polite and great. The next day 3/20/2020 (a Friday) our doorbell camera stopped working. Of course with it being a Friday I couldn't get anyone on the phone so I left a vm. Never heard back. Then 3/24/2020 someone finally came out and replaced our doorbell. Was told he wasn't sure why the one that was installed wasn't... read more
This has been the most disappointing exchange of business that I have ever had. My husband and I signed up for service. When the installer arrived, he upsold us on over $800 of equipment but told us that it was the cost of the system. What he didn't tell us was that we should have gotten the system for free because my husband is a veteran and we didn't need all of the upgrades. When we realized what they did, we called but got the run around from both Bulldog and ADT. I would not recommend this company. They are deceit... read more
This has been the most disappointing exchange of business that I have ever had. My husband and I signed up for service. When the installer arrived, he upsold us on over $800 of equipment but told us that it was the cost of the system. What he didn't tell us was that we should have gotten the system for free because my husband is a veteran and we didn't need all of the upgrades. When we realized what they did, we called but got the run around from both Bulldog and ADT. I would not recommend this company. They are deceit... read more
I will agree they are pushy! If you are in any way vulnerable or u have a hard time saying no, I would postpone until you are ready. I had 3 gentlemen in my home to hook my system up. 2 of them were on their first day of training. It just so happens my beats earbuds were sitting out when they got there and after they left they were gone. I've spent the last month unpacking and searching to no avail. I will not point my finger at anyone but the situation kinda speaks for itself. I called and said something to several ppl incl... read more
Business response:
Samantha- I'm sorry you felt our salesman was pushy. We're a family owned company; two brothers started the company 10 years ago to help protect families, like their own, after experiencing a house fire. Our employees are trained to put the needs of the customer first and I'd like to think they were simply passionate about securing your home but if you felt uncomfortable, I'll absolutely speak with their Manager as that behavior is not condoned. In regards to your missing headphones, I'd beg to argue that the situation doe... read more
I will agree they are pushy! If you are in any way vulnerable or u have a hard time saying no, I would postpone until you are ready. I had 3 gentlemen in my home to hook my system up. 2 of them were on their first day of training. It just so happens my beats earbuds were sitting out when they got there and after they left they were gone. I've spent the last month unpacking and searching to no avail. I will not point my finger at anyone but the situation kinda speaks for itself. I called and said something to several ppl incl... read more
Business response:
Samantha- I'm sorry you felt our salesman was pushy. We're a family owned company; two brothers started the company 10 years ago to help protect families, like their own, after experiencing a house fire. Our employees are trained to put the needs of the customer first and I'd like to think they were simply passionate about securing your home but if you felt uncomfortable, I'll absolutely speak with their Manager as that behavior is not condoned. In regards to your missing headphones, I'd beg to argue that the situation doe... read more
Company is very misleading especially the techs that come out. Tell you one price then later after signing it's another price. So disappointed I can't even type the rest. Smh.
Bulldog Security Services has a 4.2 star rating with 3,018 reviews.
Bulldog Security Services is closed now. It will open tomorrow at 8:00 a.m.