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C. S. Wo & Sons
- Honolulu, HI
About this business
Location details
702 S Beretania St, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Scammers. Doesn't clarify delivery "policy" and charge fees when you need to reschedule even before the 48hrs. Rude customer service.
Do not buy the warranty. No issues with my furniture but 600 later and the warranty people won't answer the phone or return calls. I have also tried to call the store but no return call from them either.
My wife and I purchased a $3,000+ 5 piece sectional from Ashley Furniture. We have had the couch for less than two years and one of the frames is beginning to bow. We thought no big deal as it seems like a simple fix and we purchased an extended warranty along with Ashley Furniture's website stating a lifetime warranty. Come to find out CS WO is the franchisee for the stores in Hawaii and only cover any repairs for 1-year and the extended warranty they sold us for $300+ only covers stains from a 3rd party company in CANADA,... read more
My wife and I purchased a $3,000+ 5 piece sectional from Ashley Furniture. We have had the couch for less than two years and one of the frames is beginning to bow. We thought no big deal as it seems like a simple fix and we purchased an extended warranty along with Ashley Furniture's website stating a lifetime warranty. Come to find out CS WO is the franchisee for the stores in Hawaii and only cover any repairs for 1-year and the extended warranty they sold us for $300+ only covers stains from a 3rd party company in CANADA,... read more
Disappointed in the lack of communication by this store. I purchased a dresser on July 18th and had a receipt for pickup on September 1st. On September 1st I reached out to the sale associate who told me he was "off and will check on it tomorrow." I called the store and was told "the manager is in a meeting and will call you back." The manager never called me back. Instead, the associate text messaged me that the new date was September 29th due to shipping. This is completely unacceptable. I do understand that shippin... read more
I have 2 gripes let me start with the 1st. I now call them CS WHOA! My friend and I just happened to buy leather couches delivered a day apart after putting 50% down on special order. We both paid for the balance over the phone and we unknowingly got billed for the Stain Service Plus -- my charge was $449.99 + tax or $471. We were both told about an extended warranty that we could decide later. In talking to Customer Service yesterday I was quite perplexed that you have to initial if you DO NOT want the extended warrant... read more
The Worst. Kept me waiting 10 months (promised five) for an expensive couch, and when it arrived it displayed shoddy construction, the two pieces didn't match or match up...and the delivery guys bashed up my walls and doors bringing it in. The repair guys they sent made everything worse. Finally agreed to take it back, and on the way out they damaged my front door and my building's elevator door. Do yourself a favor and stay away. Home World and Ashley Home, the Maui affiliates of C S Wo, were in on the fiasco. They are supp... read more
Absolutely the worst customer service ever experienced. We purchased their top of the line furniture for our condominium building lounge with the price to match. They delivered the furniture several months later and it was totally different from their floor model. Luckily we had taken pictures of the showroom model to prove it wasn't what we purchased. They made us wait almost a year for the replacement and then the delivery workers damaged our new wood floors by dragging the heavy furniture across it. No call back by custom... read more
Business response:
Hi Clay! Thank you for providing us with your feedback. We sincerely apologize that you were not met with the best possible customer experience and that your new wood floors were damaged. We understand that our management team has been in contact with you to provide assistance. Feel free to reach out to us at service@cswo.com should you need assistance in the future. Mahalo!
SELLING DANGEROUS FURNITURE AT DOUBLE THE PRICE We bought a Sorrento Power recliner for my 87 year old mother this past December only to find out a few weeks after we brought it home that it is completely unstable when reclined, like a teeter totter, tipping over and catapulting the person in it forward. It's a miracle my mom wasn't injured after she was thrown to the floor simply after sitting up for a moment. I immediately reported this to CS Wo to make sure no one else is injured, to urge them to take this off their show... read more
Frequently asked questions about C. S. Wo & Sons
How is C. S. Wo & Sons rated?
C. S. Wo & Sons has a 4.3 star rating with 281 reviews.
When is C. S. Wo & Sons open?
C. S. Wo & Sons is closed now. It will open at 10:00 a.m.