This profile has been claimed by the business owner or representative.
Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Any issues I had have been rectified I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the process of what was going on. This dealer seems to care about their cutsomers, when they see someone is upset they take action. That's all that's needed to happen and they did it.
Business response:
They rectified the issue, Gabe was very nice and very professional about the situation. If i could i would change my rating to a 5 star, i will go back to him when i'm ready to purchase a Focus RS in the next couple years.
Excellent service and experience Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendly from each person we encountered. The buying experience was painless and the sales person and manager were straightforward, no games. This was one of the best car buying experiences ever! Went with my father who has literally purchased 19 vehicles in the course of his life and he was equally pleased. I understand they are under new management w... read more
Business response:
Thank you so much for the outstanding feedback! It is always our goal to make car buying a simple, stress-free process for our customers, and we are so happy to hear that our team did just that for you. We truly appreciate your business and we hope to have the opportunity to work with you again! Thank you for choosing Camelback Ford!
They found what no one else could and fixed it right After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I took the car back to Sanderson Lincoln and they told me that I didn't know how to work the power windows and they couldn't find anything else wrong with the car and didn't even try. They would take the car over night and return it the next day with the same issues. I was able to contact Lincoln Concierge and told them what wa... read more
Business response:
Thank you so much for sharing this with us! Here at Camelback Ford it is always our goal to address our customer's concerns and get their vehicles running safely and back on the road in a timely manner. We are so happy to hear that our team was able to help you through this situation and get your car running like it should. We appreciated the chance to earn your business and we hope to have a long relationship with you. We wish you many safe, happy miles!
Excellent customer service I just bought a new Fusion from Camelback Ford, the process was stellar from the moment I walked in. Everyone was friendly and listened to my needs. I was most impressed with the finance department. My finance manager, Thomas Coggins was excellent. He was friendly and more importantly valued my time as a customer. I literally was done signing for my new car in about 20 minutes. He was organized and efficient at his job. If you want excellent service and to be valued as a customer Camelback Ford is ... read more
Business response:
Customer satisfaction is our priority, and we are so pleased to hear that our team made sure you received the best service and helped you find a great vehicle. We truly appreciate your business and hope you are enjoying your new vehicle. Thank you for choosing Camelback Ford, come back and see us again soon!
Got me the car wanted Went to other dealers and wanted to sell me a truck I did not want. Rudi and Mike at camelback got me what I wanted at the price we agreed to over the phone and also gave e me fair value on my trade in.
Business response:
That is great to hear! Our team always works to help our customers find the vehicle they are looking for, while providing top notch service. It was a real pleasure working with you and we look forward to having you back again in the future. -Your friends at Camelback Ford
New sale If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share his lunch with me. When my wife buys a new vehicle, I'm going directly to this guy.
REPORT - ALL RATINGS ARE EXCELLENT - I DIDN'T MARK CORRECTLY A+++++++ on everyone involved on the sale! In marking the star ratings, all were meant to be EXCELLENT, but I didn't notice that EXCELLENT was last in the order rather than first.
Business response:
Thank you for the 5 stars! We truly appreciate your positive feedback and we are very happy to hear that our team provided you with the best possible experience. It was an absolute pleasure working with you, and our team looks forward to your next visit. Thank you for choosing Camelback Ford!
New car purchase We had a great experience and deal at Camelback Ford. The staff was very professional and accommodating to our needs. See Ken in sales for a GREAT deal here!
Business response:
Congratulations on your new vehicle! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!
Contract Change & Lack Of Communication I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was told I would know financing by Monday the 19th. I never heard back from them. I called over and over. I left messages that were unreturned. I spoke to people who said they check into it and call me right back. This went on for two weeks. I finally receive a call on Thursday the 29th. I was told I had a different interest rate with almost a... read more
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,571 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open at 8:00 a.m.