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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Don't leave them a phone message. They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I still haven't heard back from them with an update of when the part will be in.
Do not go here. They started out by telling me I had an approval for a 23 elantra. This was a lie. There was no approval just a line to get me to come in. So they showed me a 20 Malibu and I went all the way through finance. I called them 2 days later to find out the status of the deal and was told the bank had approved me for a lessee amount. So I looked at a 16 Honda accord which I might add had all the service lights on. So they submitted that to the bank and once again i had to make multiple calls chasing them down to fi... read more
Business response:
Matthew, we’re disappointed to hear you weren’t satisfied with your sales visit. Unfortunately, we do not determine the final loan contingencies such as down payment required as that is up to the financial institution accepting the loan. We would be happy to discuss this with you further and answer any related questions, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
I received an email response from Hyundai that my dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. I am willing to wait until prices drop in 2023. EVERY other dealership I contacted, with the same information kindly took my information. The responses were they would be in touch when prices dropped. Kassem's only response to me was an email was "Ma'am that's highway robbery! Good luck. So when the prices drop $2000 next year, I... read more
wth, 4 hrs waiting to get 4 tires with a scheduled appointment! I have used this service for years and will be looking for a new place since they are not focused on providing decent service.
Business response:
We’re disappointed to hear you felt your service took longer than expected. We appreciate your patience as staffing/parts issues have caused our appointment times to unfortunately be longer than usual. We want to address your concerns further to see if we can do anything further, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Avoid the service center at all costs. My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal light system, but they had to order the part and would let me know when it comes in. When they pulled up the car it had a massive scratch through the paint on the driver side passenger door. I made the service advisor and service manager aware of the damage, they sent it to their body shop to be repaired and told me I’d have it back by the... read more
He was taught the old way of pretending to drive the vehicle you have interest in. Terrible customer service and lied to upper management about a verbal agreement. If there's X amount of good car salesman in the industry. Cory isn't one of them. Between him and Camelback; I'll be trading in my vehicle next year. Awful experience I don't wish on anyone.
This has been the worst experience of my life. This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not. But the fun part is they refuse to tell me who my warranty is through (my paperwork was damaged) and nobody will call me back to get copies. I took it in, expecting to get my paperwork, pay for the radiator they say isn't covered and get an old repair on my soft top done... Nope. The salesmen lies to save his job. I pull my car ou... read more
Will do anything to get you there. Really shady. Clearly has a pattern of telling people a car is there when it is not. Don’t trust the postings on here from this dealership like I did.
Business response:
We strive to provide our customer with up front, clear communications regarding our inventory. Our website indicates if our new inventory is in stock or in transit to the dealership. Our used inventory does move fast due to demand and we do our best to ensure it’s as up-to-date as possible. We’re disappointed to hear you had a communication issue with our team and we would like to speak with you to get some additional information to address your concerns. We are unable to identify you by this screenname so please contact Tam... read more
My experience overall was satisfactory. I first emailed the dealership about being interested in test driving a Hyundai Accent/Sonata, and Anthony Young (Sales manager) emailed me back (verbatim): "I see you are looking for Accents and Sonatas! I have a couple options here ready for a test drive! Do you have sometime to make it in tomorrow around noon? "Any reasonable person would assume that there are indeed Accents/Sonatas to test drive. One star off for this reason. I arrived to the dealership and to my surprise there wer... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.