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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Waste of Time This is a dealership that will feed you all the lines and tell you what you want to hear and then waste your time with haggling and moving numbers around. Would not recommend this dealership at all, unless you enjoy haggling and wasting hours of your life for nothing.
Better customer services Marking sure that after the purchase the client is just as important as the time the were when you 1st approached them for the purchase
Poor Service, Rude Management I will not be returning to this dealership. I chose it because of geographical convenience and that was the biggest mistake I made in the whole process. I would have had less of a headache if I had gone to another dealership.
Ripoff THIS PLACE DOESN'T DESERVE ANY STARS.. This is one of the shadiest companies I have ever dealt with... they are a disgrace and are experts of hiding and adding fees along with rushing you and not explaining... that's how they seem to be able to get away with overcharging... Customer service is HORRIBLE.. you deal with person after person after person and each one of them lie and con.. I'm told pretty much too bad so sad because they have our signature... charging for tinted windows that was on the car already is just ... read more
Business response:
Melissa, While we do apologize for your experience and we hope to make things right, the language used is uncalled for. Our team works diligently to help our customers and we are very sorry for your less than outstanding experience. I would like to have the chance to speak with you so I can address this. If you are willing to discuss this please contact me at (602) 235-0684. General Manager, Justin Settle
THE APPRAISER IS A TOTAL JERK I SEEN A USED VEHICLE ON MY COMPANY DISCOUNTS AND I WENT IN TO SEE IT ON SATURDAY 6/3/17 AND THE SALESMAN WAS NICE EXCEPT HE KEPT ON TRYING TO PUSH ME TO INCREASE ON WHAT I CAN SPEND ON MY MONTHLY PAYMENTS WHEN I SPECIFICALLY SAID I COULDNT GO OVER A CERTAIN AMOUNT AND THEN KEPT ON TRYING TO PUSH ME TO INCREASE MY DOWN PAYMENT AND THEN THE APPRAISER WAS THE BIGGEST JERK EVER HE CALLS MY CAR OLD AND UGLY AND THEN GIVES ME AN OFFER LOWER THAN THE KELLEY BLUE BOOK WHEN BEFORE THAT I HAD GONE TO A D... read more
Business response:
At Camelback Kia we take great pride in straightforward, no nonsense, and transparent dealings with our clients, and I am very sorry to hear about your experience. I would like the opportunity to try and find a resolution. Please contact me at your earliest convenience. - General Manager, Justin Settle - (602) 235-0684
Customer service 101 Don't Argue with your clients!!! I brought my car in to have an airbag light checked and after a $150 diagnostic fee to just look at it, picked my car up to find that it's now making a horrible noise in the seat mechanism which is what they said is causing the airbag light. (and which was going to cost me $2,000 to fix mind you)...except that it didn't make that noise until I brought it in. Which means that they took it apart and did not put something back together correctly. The guy actually argued with... read more
Horrible customer service Had them drive my brand new 2017 Optima home and park it in the driveway while I ensured I had the best insurance coverage possible. Went to drive it to work this morning. DIDN'T START! Called and almost 5 hours later not even a courtesy call back. Shameful!
time Typical dealership experience. Advertise a low price to get you in. Haggle, haggle, haggle to get to a median price. 4 1/2 hours later you might meet in the middle
Unprofessional behavior on the part of both Anthony Guerrero and Marc Guerrero. Their mistakes, lack of follow-up, ignoring emails and phone calls made for a very unpleasant experience.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.