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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Buyer beware! On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos who was friendly and took the time to answer any questions we had. We sat down and negotiated a deal on a new Elantra. It was a pretty good experience until we hit the finance stage. When we sat down to sign the papers we were first shown a contract that had my daughter’s name on it but showed the payment being about $50 higher than we had negotiated. When question... read more
Business response:
Thank you for providing feedback on your experience. It sounds like there were some miscommunications within our team, and we would like to apologize for the confusion. Unfortunately, besides being a graduate, or soon-to-be graduate, there are other restrictions on this program. I appreciate you bringing this to our attention, as it is important that the entire team understand the programs and restrictions. Please contact me at the email below if you have further questions, or would like to further discuss the experience. Re... read more
Unprofessional and unorganized I purchased a car about a month ago from this dealership and from the get go I should have never done business with this dealership due to the rudeness of the sales manager Mike. He was disrespectful when it came down to what I would qualify for because I am younger and “would be lucky to have a 700 credit score” . He was insulting with the way he spoke to my spouse, but we needed a car out of desperation. My first of issues I had with this dealership besides the customer service, was after we ... read more
Business response:
Thank you for taking the time to provide feedback on your experience at Camelback Kia. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. If you would like to continue our previous conversation, please contact me at your convenience at the email below. Stephanie Jacobs Reputation Manager Camelback Kia camelbackvsm2018@gmail.com
Camelback KIA I had a great experience with Abeer Taha. She was very thorough and knew the right questions and answers to ensure that I was fully informed. Wonderful customer service and it's best to make an appointment with her. Overall I'd recommend getting a KIA for the insurance incentive is they're good cars, yet she is above board about everything and made my search smoother. I thank her and so would you. #Ataha@camelbaxkkia.com (appointment)
Business response:
Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!
Liar's. Don't walk, Run, don't even call or email or text. This Dealership is still in the 80's. Same old car trick. They are rude, they are liars of the worst sort and they think if they tell exactly what you want to hear that later, when they hit you with a number that is 4K higher than your highest price, on a car that you weren't even going to buy, (we aren't stupid, we have done our research at this point), that you will be so enamored with it that you will follow along like a stoned child of the 60's. First off, why wo... read more
Poor customer service 😱 0 stars 08/13/18: 4:30 - 6:30 pm. I won't trust Pedro again to schedule my ride back to the dealership without thoroughly going over all the details of address, time, DAY and pick up location. Be aware that even if it is written on the service agreement and discussed, there is no doubt that Pedro's attention to detail is deficient. Pedro is supposed to know how to schedule Lyft rides, right? Evidently not. Three rides requests later, a Lyft driver showed up after 20 minutes and apologized for driving... read more
Business response:
On the behalf of Camelback Hyundai, I would like to apologize for your frustrating experience with our service department. The situation you've described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we like to regain your trust. Thank you for taking the time to write this review. If we can assist you with any other matters, please contact me directly. Respectfully, Teara Canning Customer Service Director 602.235.0684
How do you shop for a car if you can't see inside? My husband and I just visited this dealership. We are looking for a Jeep and saw a Sahara on the lot we wanted to see. When we pulled in we were met by a young lady walking to our car. We told her we were interested in looking at the jeep. She followed us to it and made small talk. We asked to see inside. She said she would go get the keys and that someone named Carlos would help us as well. Came back out without the keys asking us a million questions including if we planned... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Camelback Hyundai. Please know that this not the level of service we expect from our team and we truly apologize. Again, thank you for taking the time to write this review. Respectfully, Teara Canning Customer Service Director
Absolutely horrible! Your just a sale. 1st of all bought my car, got warranty. Asked, does this work @ any hyundai dealership? Was told by several yes. That was the first lie. Apparently from 1 dealership to the next they do not communicate nor is ANY info in systems. 2nd don't send a friend there. I've been waiting since 1st week in Feb for a $100 check. Good luck getting that, the sales rep. Is no longer returning calls, sales manager is on vacation for almost 3 weeks now. GM? Yeah right, his voicemail not set up, nor will... read more
Faulty Car - Don't buy here. DO NOT BUY A CAR HERE! I bought a used 2016 with less than 50k miles on it less than 6 months ago and it's already required thousands of dollars in repairs. The heated/cooled seats don't work (and haven't since the day I bought it so they obviously sold it knowing this was an issue), that is a $600+ repair. The engine randomly stalls out (obviously incredibly dangerous) and no one can determine the cause. Additionally, the check engine light came on - that was another $500 repair. There is blue s... read more
Sold a faulty engine and poorly taken care of afyer. Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their p... read more
Business response:
Thanks for your feedback. Please know that it is our top priority to stand behind our vehicles to protect the safety of our customers, and we’re sorry your experience was different. We apologize for any inconvenience you’ve experienced, and we thank you for bringing the matter to our attention. At your earliest opportunity please reach out to Executive Manager, Frank Stevens at (602) 235-0684.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.