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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
WARNING: DO NOT BUY HERE! THE STAFF ARE SHADY AND THE OWNER We recently bought a Kia Telluride from Camelbak Kia after extensive research on the model. As a previous Kia owner, we expected a great sales experience. Unfortunately, it was not even close. In our negotiations, we said we were open to whatever method of payment (cash, loan, etc.) that would give us the best price and help the dealership in their metrics. When we reached an agreeable number, we test drove the car and decided to purchase as long as the dealership r... read more
Relentless Calling, Emailing, Mailing & Service Issues I've asked several times; as well as had a manager remove my phone number & email address from your system. Camelback KIA is relentless in calling, emailing & mailing me stuff/request to sale you back my 2016 KIA Forte. I've had to block Camelback KIA's phone numbers on my phone due to the relentless/abundance of calls. Also, the Camelback KIA Service Department had several issues that I had to endure & encounter when I was bringing my KIA Forte there for service; there ... read more
Incredibly innapropriate and rude I went to visit while looking for a new car. I was shown a car for a good price and good features. I left that day and was considering the vehicle. The people, and Carlos were very nice and friendly. I had no complaints. Ultimately, I decided on another car. It was nothing against the dealership, I just found a car I like better. I called them as a courtesy to let them know. I was then yelled at by Carlos and told to return my car because he has a better deal. I said I can't do that, and was... read more
Business response:
Jake, great customer service is always our #1 goal whether you purchase a vehicle from us or not and we’re disappointed to hear of this. We would like to speak with you to get more details regarding your visit as we’re not able to identify you by just the first name. At your earliest convenience, please contact Teara Canning in our Customer Service Department at 602-459-9780. Thank you.
Reached out to purchase a vehicle (out of state) and I found what I wanted and put a $1,000 hold on the SUV. Once, I had financing I reached out to my salesmen and gave him what I need for the bill of sale , he stated he’d send it over on a Saturday morning and never did. Called Saturday evening and Sunday - I was given the run around. I finally call Monday to get a status and they sold the vehicle to someone else even though I had a hold on it and it took them until Monday evening to tell me that they had sold it. Dealt wit... read more
Buyer dealer gave me the incorrect price which was higher than the correct one. The finance department doesn't care about the relationship with customer, they only wanted money. I will not recommend anyone to come to this dealer. Even I purchase a new vehicle there but really not satisfy. This is my first Korea vehicle however will be the last one I bought
Business response:
Hi there. Without know the details of your experience with us here, please allow me to first apologize on behalf of the team if there was anything done on our end that would leave you feeling anything but satisfied. Here at Camelback Hyundai, we take pride in being completely transparent in every interaction, and we certainly value our customer relationships. Please give me a call - I would love the opportunity to speak to you and find out a little more about what's going on, and see what I can do to help. Teara Canning - Cu... read more
Poor Communication, Bait and Switch, and Unprofessionalism We are in the market for a new 3rd row SUV and have it narrowed down to 1 of three makes/models - the Hyundai Palisade being one of them. After looking at the first palisade this dealership got yesterday - I lined up a meeting for my wife to test drive one the following day (today). First off after making the appointment I received 7 phone calls from the dealership from 3 different points of contact all "checking in on me" it was horrible internal communication as no... read more
Bad Service Department Ira Wolfson at Camelback Hyundai service department is a service manager that could have done things differently today and actually helped a customer, but instead, he chose to not agree with the customer. In my case, I bought a Honda Sonata back in 2016 from Camelback Hyundai and my skid plate on my car came undone about 3 months ago and instead of replacing the plate and damaged part they chose to use zip ties instead. The other day I was driving home from work and what would you know those ties came ... read more
Business response:
Hi Michael, I appreciate the time you took to share your experience with our service department. I am confused as to why the dealership should cover costs associated with replacing damaged components my staff did not damage in the first place? We secured these items as a courtesy several months ago. You also drove over 8,000 miles with a temporary fix and you declined the proper repair of the vehicle. To summarize your expectations and the chain of events: you have an item that requires six screws to be secure, three screws ... read more
Acceptable prior to sale, void of customer service after The salesmen were excellent prior to signing the documents, but the customer service has been poor since, being forwarded to voice-mail boxes that do not return the call. Misinformation prior to sale.
Scarring experience. I asked to get a rough estimate of financing over the phone and was told by two different sales people that "they are not a numbers person" and that I would have to come in. It was a ploy clearly to get me into the dealership. Once there I was thrown ridiculous numbers and I didn't feel like sitting around negotiating when another Kia dealership was being much more reasonable from the start AND working with me over the phone. I ended up walking out and received a call from their Sales Director shortly af... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.