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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible customer and salesman service. Was advertised for one price and when we went to test drive it was a different price. Got it lowered and there were a few things that needed fixed (broken mirror, tire pressure light). When we test drove it we were only given the keys not the fobs. Finally went to pick up car after having the paperwork delayed and none of the repairs were done. The fobs didn't work and obviously we didnt know because they werent provided to us during the test drive. Have gone back and forth with the sa... read more
If I could give this dealership a 0 I would. The WORST car buying experience of my life (I have purchased 12 new/ used cars from dealerships) 1. Be sure to KNOW THE NUMBERS! Do not let them just give you an amount as they will fiddle with numbers and you will pay more. 2. Waiting for / getting into Finance will take 3 hours EVEN if you preDo everything at home. Once you are buying they Don't care! 3. They are disorganized - we waited for 1/2 hour to find key fob - took 3 weeks, 5 texts, 4 calls to get them to mail it. 4. If ... read more
I don’t care what the market is like don’t ever tell a customer their lucky to be getting a deal and you’re losing money. Let’s not pretend that you don’t get bonuses from the manufacturer for how many vehicles you sell. The dealership signed a “We-Owe” to me of items that will be done after the sale. Nowhere on there does it say I don’t have the right to choose the vendor they use. Their $2,965 “Camelback Difference” package is a waste of money, DON’T DO IT! You don’t get to dictate what I put on my vehicle. I told them if ... read more
WORST !!! service dealer in the valley. !!!!! The 5 stars reviews must be from the sales department because there is no way the service team deserves a single star. I bought my Kia at rodeo kia in Avondale in 2015 took it there for a year no issues great service quick and easy. Camelback kia is 5 miles down the road from me decided to go to them worst thing I could have done poor customer service the service reps are extremely rude. the Technicians have NO! Idea what they doing aside from the usual oil changes. They mis diag... read more
They *will* absolutely rip you off.I came in looking to They *will* absolutely rip you off. I came in looking to purchase a vehicle. I decided on a Certified Pre-Owned Kona. The sales price they first quoted was significantly higher than the price listed on their website. I was told the website price "had a deal" included in it but they would match the website price for me. The finance guy, Carlos, was horribly unprofessional and in his push to sell me a protection plan I didn't want, he sold me a protection plan that the ve... read more
Advertised price for used Hyundai $9500 ,,,, became $12, 500 when we showed up.... car had an amazing amount of body / paint damage. Interior looked like a dog scratched up all the door panels . When we asked what they intended to do about the body damage, we were told nothing.... unless we wanted to pay extra for a paint job. !!.. Come to find out that they used a stock photo of a NEW Hyundai from Google for their ad... Sawyer Liao ( sales manager) is the epitome of a bad used car salesman... too many lies to mention here..... read more
Business response:
Betty, our goal is to provide every customer with a 5-star experience so we’re disappointed to hear you left our dealership feeling this way. We are unable to identify you by this screenname but we would like to speak with you to find out more about your visit so we can properly address your concerns. Please contact Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
UPDATE STAY AWAY.Now that I have had this "certified UPDATE STAY AWAY. Now that I have had this "certified pre-owned Hyundai" for a while the first service guy I had Pedro wanted to charge me 800.00 for an oil leak which was done under warranty by a new service person. He also tried to charge me 6000.00 for a new transmission from hitting something, which I never did hit anything. The tranny started moving around so I had to address it. The shop has just told me that this has already been repaired once and poorly. "certified... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
We scheduled a test drive online for a new Palisade. The sales person (Amir) was very personable at first, explained the car to us, etc. After the test drive, he asked if we "wanted to talk numbers". The vehicle had everything we wanted, so we said yes. Keep in mind, we booked the test drive online and the calendar appointment even had the price of the vehicle. Amir came in with a piece of paper that had a MSRP $2000 higher than price online (and also on our calendar invite from the dealership!!). When we pointed this out, h... read more
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to Karl S. in our Customer Service Department at 602-249-1133 at your earliest convenience.
Crooked service department! They attempted to extort me by recommending unnecessary repairs for items well within manufacturer’s factory specifications. They also failed to repair / re-secure a loose fuel line covered by warranty that I asked them several times to remedy. I will never take my car there ever again. Thank you so much Adrian for trying to pull a fast one on me so I know never to put my trust in this dealership for anything!
Business response:
It is discouraging to hear that you had anything less than a stellar experience during a recent visit with us. We are unable to identify you by this screenname but we would like the opportunity to speak with you so we may address your concerns. Please contact Karl in our Customer Service Department at 602-249-1133.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.