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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Do not buy a car here Do NOT First all Justin the General Manager is the most unprofessional scammer of the entire place. And then it trickles down from the top. We bought a used vehicle that had problems Jon stop from the time we drove it off the lot. Most were minor and the warranty covered it but then when they found out the engine needed replacement they held off until the warranty expired so they could charge us $4600 to replace it. We only owed 8k on our car. They are such scammers ! So now we're stuck either paying th... read more
Business response:
Our team has looked into your comments and reviewed your file. It appears that over 10,000 miles were put on the vehicle and lack of proper maintenance is what caused the engine to fail. Our service department does not have records of routine maintenance being completed on this vehicle and any maintenance that was done on the vehicle was not completed correctly based on our technicians review. All warranties that cover an engine or transmission are dependent on a vehicle receiving all of the necessary maintenance. If the war... read more
Oh they will surprise you alright.. Trust me when they say Kia will show you the power to surprise you with dynamic HIDDEN FEEs and HORRIFYING experiences that go beyond your expectations. Read my story below. So I got a new car from this dealership Kia Optima S 2018 (224/227) test driven miles on April 7, 2018. We negotiated a price of approximately 23k for the vehicle and I was very firm on my monthly payments and what I expected to pay the sales person Ian he didn't tell me that it was a firm final offer. So I sign everyt... read more
Business response:
Hello Ruby - Here at Camelback Kia we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. Please know that we are currently working to resolve this, feel free to contact Executive Manager, Frank Stevens at (602) 235-0684.
Bait and Switch- Shady Agreed on a car they sold it from under me - then got another and wanted to charge me extra - total scam - rude treatment by Salemanager
Service dept Excellent service in shop. Service manager was great and wait time was minimal.met all my expectations on my first visit. They even washed my car. Above & beyond in service Thanks guys!
DO NOT BELIEVE THE RATING! This location is money hungry, provided horrible customer service and failed to meet their advertised price agreement. Raised the advertised price by over 9000, and provided bogus excuses to justify the change. I am active military, I live STATES AWAY in New York City, and to almost get swindled by a USAA and TRUECAR "trusted dealer" boils my nerves. This is a frequent tactic utilized by this location, as there are more reviews like mine on other websites. I would like to bring this activity to lig... read more
These salespeople find whatever set of wheels you need. A few days ago, Camelback Hyundai Sales Agent Nikki Josephs, (Her cell phone number)(480) 625-5198, showed herself to be the most accommodating salesperson. Her and financial staff member "Tommy" showed me that with my credit score of 720, I could turn in my 2015 Hyundai Sonata SE with 35,000 miles on it, for a 2018 Hyundai Elantra with 300 miles on it, they would absorb more of the negative equity and lower my monthly payment from $550.02 I had been paying for the Hyun... read more
Business response:
We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your business. We look forward to helping you out in the future in any way we can.
Horrible Experience Very upset with the whole process. Told to come down to purchase a car. Upon arrival, salesman had to drive 2 hours to pick up the car. I was left sitting there, tired and sick. No one offered me water and I had to ask. No upfront pricing. Treated poorly throughout the process and will not be buying my next car here. Car was delivered filthy and I had to detail it myself. Salesman never called to check on me and I had to reach out to him to get tint added.
Elantra The vehicle was not provided with a full tank if gas, bluetooth not set up, unprofessional language throughout the process, first service appointment not set up and i waited an hour plus just to get into finance when they were not at all busy.
Terrible customer service! Wasted hours and hours of my life Terrible place! This is the worst dealership I have ever encountered! Please see Yelp reviews! Run Run Run ...liars con artists and thieves ! My full review is longer than 25 words .. calling 3 on your side as well as the better business bureau!
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.