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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had the service booked for a Saturday 8am, I then received an email on the Friday at 7:30pm saying it was now scheduled for 11:30am. Incredibly frustrating since I'd arranged childcare so I could take the car up and wait for it, and to add insult to injury the email made it sound like I'd rescheduled it myself! Anyway, I managed to make some last minute arrangements, the service itself was fantastic, very quick and staff were very friendly. 1 star for the fact it was rescheduled by email at short notice 5 star for the actu... read more
Business response:
Thank you for taking the time to share your feedback. We're genuinely pleased to hear that despite the initial scheduling difficulties, our team was able to provide you with excellent service. It's wonderful that you found our staff friendly and the service itself quick and efficient. Your experience highlights both an area where we can work to improve. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can discuss your concerns further.
Because they are always very thorough with checking out the car. If they have to keep the car they offer you a loaner car. They're very polite very helpful very explanatory when it comes to what needs to be repaired on your car with pictures and videos which I think is great. A lot of reason dealers don't do that. I would highly recommend Camelback Subaru for service.
Business response:
Thank you for your wonderful feedback about your service experience. We're delighted to hear how our comprehensive vehicle inspections and detailed explanations made such a positive impression. It means a lot to know that our team's thoroughness in checking your vehicle and providing visual documentation through pictures and videos has been valuable to you. We understand how important it is to have clear communication about any needed repairs, and we're proud that our approach stands out. Your appreciation for our loaner car... read more
Quick service and easy to make appointment
Business response:
We are excited to hear that you found our service efficient and our appointment scheduling process convenient. Your experience with our streamlined approach means a great deal to us. We understand how valuable your time is, and we work hard to ensure that getting the service you need is both quick and straightforward. Thank you for choosing us and for taking the time to share your positive experience.
Service Avidir Chris Parker did a great job. He got car delivered as promised; highlighted an additional service vehicle might need. Provided cost. Explained it But let me make decision. Very professional. He will be my go to person in future transactions.
Business response:
We are ecstatic to hear about your outstanding experience with Chris Parker. It's wonderful to know that he delivered your vehicle as promised and took the time to explain additional services your car might need while providing transparent pricing information. We truly appreciate you highlighting his professional approach in letting you make informed decisions about your vehicle's care. Your confidence in choosing Chris for future service needs means everything to us, and we look forward to continuing to provide you with the... read more
The service representatives are always attentive. If Iian is busy with another customer, someone always jumps in to assist. Since my car would be kept for the day, I was immediately offered a loaner so I could do my other errands. My service was completed when promised.
Business response:
We are utterly delighted to hear about your positive experience with our service team. Your recognition of how our representatives work together to ensure you receive prompt attention, even when staff members are assisting other customers, truly means a lot to us. We're pleased that the loaner vehicle option allowed you to continue with your day while your vehicle was being serviced. Most importantly, we're glad we delivered on our commitment to complete your service as scheduled. Your feedback reinforces our dedication to p... read more
Quick and great nothing to complain about
Business response:
We are utterly delighted to hear about your positive experience with us! Your feedback about our efficient service means so much to our team. We strive to provide seamless and excellent service to every customer, and knowing that we delivered exactly that for you makes our day. We truly appreciate you taking the time to share your thoughts and look forward to continuing to exceed your expectations in the future.
As always, the service tech, Iain Woolley was wonderful and I trust them to do the best job.
Business response:
Thank you for your review and for sharing your positive experience with our service team. We truly value your continued trust in our ability to provide quality service for your vehicle. It means so much to know that you consistently receive wonderful service and feel confident in the work we perform. Your loyalty and feedback help us maintain the high standards we strive for every day. We look forward to continuing to serve you.
Quick with a complimentary wash
Business response:
Thank you immensely for taking the time to share your experience with us! We're thrilled to hear that our service was efficient and that you appreciated the complimentary wash we provided. Your positive feedback about our quick service means a lot to our team. We look forward to continuing to provide you with excellent service in the future.
Fast, efficient service with great customer service and kindness.
Business response:
Your positive feedback truly brightens our day! We're delighted to hear that you experienced quick and streamlined service during your visit. It means everything to us that our team's caring approach and excellent customer care made such a positive impression. Your experience reflects exactly what we strive to provide every customer. Thank you for taking the time to share your wonderful experience with us!
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.3 star rating with 5,688 reviews.
When is Camelback Subaru open?
Camelback Subaru is closed now. It will open at 8:00 a.m.