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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Warranty waterpump took 3 weeks with little communication on delays. No loaner vehicle to transport myself for those 3 weeks.
Business response:
We understand how frustrating it must have been to wait three weeks for a warranty water pump repairespecially without consistent updates or access to a loaner vehicle. That's certainly not the level of communication or support we aim to provide, and we recognize the inconvenience this caused. Please don't hesitate to reach out to Frank Cheyney, Service Manager, at 602-265-6600.
After service, my car had multiple lights indicating issues with my engine. I had to take my car back again to get everything fixed at one point my car completely stalled out.
Business response:
That definitely sounds like a frustrating situation, especially after coming in for service. We know how important it is to feel confident in your vehicle once it leaves our care, and we truly want every visit to reflect that. We'd like the opportunity to better understand what happened and make sure everything has been properly addressed. When you have a moment, please reach out to Russ Schwartzman, our Service Director, at 602-847-8536.
They said my head gaskets were leaking and needed replacing. Quoted me $5800. An independent mechanic found they are fine. The problem was the thermostat. A basic combustion leak test showed that they were fine. No such test was even done at the dealership and they charged me $185 to diagnose the problem and didn't even bother doing the test. I'm never going back there again!
Business response:
We understand how important it is to feel confident in the diagnosis and recommendations you receive, and we know how frustrating it can be when things don't align with your expectations. While we never take feedback like this lightly, we genuinely appreciate you bringing your concerns to our attention. We'd welcome the opportunity to review the details of your visit further. Please feel free to reach out directly to Russ Schwartzman, our Service Director, at 602-847-8536 so we can take a closer look and discuss this with yo... read more
Service was good but I am giving them 1 star because the satellite connection in my vehicle is not working and VW doesn't have a solution yet.
Business response:
While we're glad to know you were satisfied with the service itself, we understand your frustration regarding the satellite connection in your vehicle. We recognize how important it is for every feature to meet expectations, and we'd like to explore any possible options that may help. Please reach out to Russ Schwartzman, our Service Director, at 602-847-8536 so we can talk through your concerns more directly.
Don't bother with camelback VW go to Gilbert or to Peoria where they actually take care of you
Business response:
Our team genuinely values each guest, and it's concerning to know we may have missed the mark during your visit. We'd really appreciate the opportunity to learn more and see how we can help. Please feel free to reach out to Russ Schwartzman, our Service Director, directly at 602-847-8536.
Before making the appointment verified they had the materials required. They assured us, yea. I had the vehicle towed in but was informed once there they didn't have the materials and it would take a day. They offered a 10 credit for transportation and then said they would call us. We had planned on waiting now we needed to take a ride home, a ride into work the next day and a ride to the dealership after work. It ended up costing nearly a hundred dollars in Uber rides to get a free tire change due to the person setting our ... read more
Business response:
Thank you for sharing your experience with us. We understand how important it is to have accurate information when scheduling service, and we regret to hear of your frustration. We appreciate your feedback as it helps us improve our processes. For further assistance regarding your concerns, please reach out to Frank Cheyney, Service Manager, at 602-265-6600. We are here to help and want to ensure your experience moving forward meets your expectations. Thank you again for your feedback.
Last May 3,2024 I was wait too long 3 hour . my change oil and rotor tires . because your staff very slow time. . I notice staff very poor time , i see people complaint tell service person , so i never again visit in the dealer . i feeling 1hour half be haapy time. than. 3 hour. too longer hour and sad it. thank you
Great product! One major issue: registration, MVD stated $307.00 in equity on trade in. Normally in the past when trading in a vehicle with equity MVD would send a check for that amount. This time MVD indicated "dealer keep the equity". Calls to dealer finance office , will send a check No check from dealer after a mth. Standard answer from dealer, check's in the mail!! .?? What year.
$170 for a service that you can get for free at autozone. Also, this service took 5 hours. Absolutely ridiculous.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.