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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The service technician kept my vehicle for 5 days only to tell me he couldn't duplicate the issue. But after paying the service fee and him driving it out from the back I pointed out one thing to him and then he realized in 5 seconds that there was a problem. How was my car there 5 days and you couldn't duplicate the issue though. Won't ever come back especially if JG is working there.
Eight people behind the counter but not one could move 4 cars in front of me from the driveway (in new car sales) into the covered service area. Was told how busy they were even though I had an appointment. My car sat for over an hour before they worked on it. The mechanic got into my car and drove it to the garage - no plastic to cover the seat or paper to protect my floor mat from oily shoes. Mind you the whole point of the visit was because a previous oil change by Camelback VW a few weeks early wasnt performed correctly ... read more
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. We would like to speak with you regarding your visit so we can address your concerns with our team. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Car was kept for 6 days for service, also some service items is not reported to car-fax. No proper wash, No vaccum and tires have mud. I honestly feel the oil is also not replaced since car becomes smooth after an oil change and it does not feel so.
Had an appt for recallheadlamp screw5 minute procedure that took 2.5 hours
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are unable to identify you by this screenname but we would like to speak with you to address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
They dont appreciate cleanliness seriously.
Business response:
Thank you for taking your time to leave a review. We are disappointed to see you were unsatisfied with our store. We can assure you the cleanliness and health of our customers and employees is very important to us. We would like to speak with you to get a better understanding about your comments and rating but we are unable to identify you by this screenname. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Horrible service horrible customer service afterward. Bunch of losers
Business response:
Thank you for your feedback. We regret to hear that your experience did not meet the 5-star standard that we strive for. We are unable to identify you by this screenname but we would like speak with you to learn more about your visit so we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Communication could've been better on when I was to get my car back. I had to call myself to figure out when that was. Dropped it off on a Saturday, didn't get it back until two mondays after that. Once I got my car back, I noticed my camera cord was unplugged, which to me is really suspect. The camera is for my safety when I'm out driving, but it was intentionally unplugged by someone. I emailed about it, no reply to that email since then. Ive had better service from them in the past.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear of this. We are unable to identify you by this review but our team would like to speak with you so that we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
They do not give you an accurate report of your vehicle. It felt that they wanted to take advantage of you.
Business response:
Thank you for visiting our dealership and being upfront with your experience. We are unable to identify you by this screenname but its important that you call us as soon as possible so that we can get some additional information regarding your visit to address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Lies upon lies waste of time
Business response:
We are unable to identify you by this screenname but we would like the opportunity to speak with you to better understand your comment and rating and address your concerns. Please contact Shannon Evenson in our Customer Service Department at 833-797-3778.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,955 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.