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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible place and very dishonest people there
Business response:
We are sorry to hear your experience was less than satisfactory. We are unable to identify you by this screenname but we would like the opportunity to speak with you to better understand your comments and rating so we may address your concerns. Please contact Shannon Evenson, Customer Service at 833-797-3778.
They said they needed to patch my tire and it would take 30 minutes. After 70 minutes I was still waiting without and update. My tire was losing about 3 PSI before they patched it and its still losing the same. After I paid the gave me a report saying the wiper blades needed changing. Why not changing it or at least asking? I really want to give it one start not two, but it wont let me.
Business response:
Our goal is to make the service process easy for our customers, and we apologize that you did not experience that. We are unable to identify you by this review but we would like the opportunity to speak with you so we may address your concerns. At your earliest availability, please contact Shannon Evenson in our Customer Service Department at 833-797-3778.
They replace with different battery , not the Volkswagen , also my Bluetooth is disconnected
I'm not comply happy , All ways something if is the parts ,is a bill , i'm always check those items before i pay
My son took his car in because it said service engine, they told him it doesnt need an oil change and he told them but the service engine light is on. They said they couldnt help him without charging him extra. I paid for an extended warranty and service package and I am highly disappointed.
Business response:
Thank you for bringing this to our attention, our goal is for every customer to leave satisfied and we are dissapointed that you did not. Please contact Shannon Evenson, Customer Service at 833-797-3778.
after 2 days of getting my car back the car is having issues with the boost on 2nd gear. is leaking oil and smoke was coming from engine also a noise when clutch is applied for every gear/shift. I contacted the service guy but was off they claimed that the car checked out for a 4th time since Nov of 2019 and I continue having problems with the vehicle. Very upset and disappointed because they claim that they check everything and apparently not. i wish i could only give 1 star, only let me do 2
The ZAKTEK protection they sell is useless. They dont do the inside protection like theyre supposed to. My car was disgusting when I got it back. And 30,000 mile service for my car was $450. They did a lot of extra things that were unnecessary without consulting me prior, otherwise I would have had them do the basic oil change and filter change. I was so tired of dealing with this dealer and Volkswagen that I traded it in the next day.
Business response:
Were disappointed to hear that a visit with us left you feeling this way. All of the Volkwagen maintenance intervals specify what is included and required to maintain your warranty. Please know that no work is performed on any customers vehicle without their authorization. We have no way of identifying you off of this review but we would like to speak with you to get information about your visit and address your concerns. At your earliest convenience please contact Shannon Evenson, Customer Service at 833-797-3778.
I love my car, but every time I take it (fully functionally) to an official Subaru service, I want to sell it. The service isnt terrible. There are two dealerships in town, one blew my engine during a basic oil change, the other is just plain rude and also left my battery loose during a regular service. My car is only 2 year old, fully paid and with no issues, but it is for sale now. Thats how bad the service is.
Business response:
Our team prides themselves on providing professional customer-focused service and were disappointed to hear you didnt receive that from a Subaru dealer. There are 5 Subaru dealerships in the Phoenix metro area and were unable to identify you by this posting to pull a customer file to see if you visited us. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 so we can get some information from you to see how we might be able to help. Thank you!
I have had nothing but issues with this place. It all started from when I first initially made an appointment. Once I showed up, they had no record of me or the appointment I scheduled. After that, it was ALL DOWN HILL. I came in to have a recall fixed (which VW sent me a card in the mail to come have it fixed), once I showed up I was told they do not have a fix for it. I was also informed my fluids were filthy and critically needed to be replaced. Even though I had a complete fluid flush done 2 months prior performed by Mid... read more
Business response:
Rafael, we employ a factory certified staff to make recommendations to keep your vehicle in the best condition; we are sorry you did not feel that. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,955 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.