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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very bad customer service, I got there to pick up my Atlas and it took the staff more than 5 min to ask me if I had been helped and there was no other customer there the staff was having a personal conversation if it was not for one the guys that I beleive works in the back and asked me, if I had been helped no one would of aknowledged me. Other than that I was told whatever was wrong with my vehicle was not cover under the warranty when it was
It took 4.5 hours for an oil change and check a problem with the radio, and the problem with the radio is still there. Never once gave me any updates while I waited. Won't be going back, and won't buy another Subaru.
Find a new service center, I am.
Business response:
Our goal is to provide 5-star quality service to our customers so were disappointed to hear of this. We are unable to identify you by this screenname but would like to speak with you to get more information so we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
They overfilled my oil and supposedly gave it a hand car wash, but it looked dirtier than when I brought it in. Took it back few days later to get the oil level adjusted and was told we need to check the oil when the engine is hot (WRONG information), even the Subaru manual says wait a few minutes before checking oil level when engine is hot. After we insisted on having more taken out, they complied and it was finally good. All my other experiences with them have been great though.
Business response:
We are disappointed that we did not deliver the quality service that you deserve. on the rare occasion that we make a mistake, we want to correct them as quickly and as conveniently as possible. like you stated we normally provide you with a great service not deserving a one star rate. unfortunately we are not set up for hand washes as we have an auto car wash, so that may explain the poor car wash, but if you return we will make sure it shines by spending some extra time to clean it. looking foreword to being your service c... read more
The inspection was not properly done. My oil was low, which led to my transmission fluid overheating. Clearly they did not check my oil as I did and another mechanic did after the overheating issue. My air filters were also filters, so clearly they didnt check those. The inspection should be double checked going forward. I will not be back for service except whats covered by warranty, unfortunately.
Terrible service. Camelback VW should not be able to carry VW brand
It was zip tied together and Subaru had never told me, I found it myself. Very disappointing and they still have not called me to make it right.
They are terrible. No communication. No Service. Returned car with work not completed. Completed inspection that they just did two months prior.
Business response:
We want every customer to have a 5-star experience with us so were disappointed to hear this. We are unable to identify you by this screenname but we would like to speak with you to get additional information on your visit so we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Service was cancelled since the tech resigned
Business response:
Our goal is to provide very customer with 5-star service so we would like to speak with you about your visit. We have never cancelled a customers service appointment due to a technicians availability so we want to investigate this and see how we can help. We are unable to identify you by this screenname so please contact Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest availability.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.