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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Ian is AMAZING!! I brought my car for ZakTek and I just do not understand why it was so much money and you cannot opt out. It is just a spray protection applied by hand ( which is not what they said initially by salespeople). brought my car in washed and cleaned got my car back with scratches that WERE NOT THEIR WHEN DROPPED OFF. I just want folks who handle my car at anytime to care for it they way I do. I brought the head service guy out to show him the scratches but of course he was useless.
Did not fix problem was not a pleasant experience
Brought it in for an oil change and it took way too long. The communication was also poor. 2.5 hours for an oil change and was told my filter would be changed but had no clue if it actually was because they never called me back after I wanted to confirm because the communication while there was so poor.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Service took a long time and not all items I needed checked were checked due to timing.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
The service rep did the car walk around without me and then told me there were a few small scratches and a chip on the windshield (a prior repair, actually). He didnt show me the report but it was apparently under the work order and I signed both thinking it was part of the work order. When the work was done, I walked out to my car and saw a huge scrape on the rear bumper that I was sure wasnt there previously. The service rep said it was and then said, Well you walked around it with me and when I reminded him I had not, he ... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Huge lack of communication and follow through from service advisor. I drive from Queencreek to have my car serviced at Camelback because their service is superior.....usually. This visit was all kinds of awful, super disappointing and a waste of my time!
no inspection was done and took all day to just change the oil and rotate the tires.
They had the car 2 days and did absolutely nothing. I immeditely took the car to N. Scottsdale VW and they completed all the required work in 3 hours....including a car wash. I am done with Camelback. Due to the failure of the Camelback VW service department I immediately moved my 2023 ID.4 Pro S plus order to N. Scottsdale VW. If a service department does nothing with a simple repair for 2 days they won't ever see my new ID.4. Shame.....
Business response:
We want to provide our customers with great customer service so were disappointed to hear your recent visit with us did not meet that standard. Multiple factors such as staffing/parts issues have affected several of our appointment times and our team is to provide customers with regular updates. We would like to speak with you regarding your visit so we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Told me I need new breaks my car doesnt even have 10,000 miles on it
Business response:
We strive for transparency especially the status of our customers vehicles. We offer recommendations based off of our technicians expertise and do not want our customers to feel forced to purchase anything. Multiple factors such as quality of the brake pads and driving conditions cause wear and tear on brakes. Our team should have provided you with details on the status of your pad wear to give you an estimate on when a replacement will be needed. We are happy to answer any questions you may have regarding our teams findings... read more
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.