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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I went for my oil change and a week later I was out of oil? They couldn't have put any in! I was super worried because I had driven almost 2 hours away and my alarms about oil pressure and the engine were going off! We finally figured out there was just no oil in it! I am so disappointed this happened! It could have really been bad! Two and a half horse I waited fire this oil change and to not have three oil replenished enough to last even a week is really bad!
Business response:
Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Not good. My check engine light has been on since I bought the car. This last time I was waiting for a part that still has not come in. Had the tire pressure light on as well. They were turned off but are back on within a week of service. Asked to check screeching coming from breaks and I get told thats just how it sounds. But I have never heard that type of sound coming from breaks. Not sure what to do anymore. Taking the car back to check lights
It was in service for two days and my car still has the same problem. I can't understand what service they say they gave my car.
Business response:
We apologize if you are still experiencing issues related to your vehicle. During your last visit we charged your system with dye and it showed that there were no leaks and working properly. If you are still having the issue, lets get an appointment scheduled to double check for leaks again while there is dye still in the system. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience so we can get your vehicle in for further diagnostics.
While getting 60K mile service which is 1 1/2 hrs from home I had to return several days later all because the service tech had not tightened down differential cap which led to excessive fluid loss on garage floor. Thankfully the 1 1/2 hr trip back to dealership did not do damage to car.
I made an appointment to drop my car off on a Thursday. I was told they would need to hang on to it until the next day (Friday). Friday afternoon, I hadn't heard back, so I called to follow up. My car hadn't even be looked at and the rep was rude about it, saying, "I'm pretty sure I told you we were backed up." He agreed to call me an hour before closing so I could pick my car up if they didn't get to it. I saw a missed call about 10 minutes before closing. I tried calling Saturday, left a message. No call back. I called Mon... read more
Business response:
Thanks for the feedback, we apologize if your appointment was longer than you had expected. Our service rep. was correct in that various factors have led to longer than normal wait times and we are trying our best to accommodate our customers. If we can address any questions/concerns, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
They put the wrong weight oil in my car because they didnt have mine Smh should have said something and let me decide! I would have came back when they had it
Business response:
Thanks for the feedback, if there was an error on our end we would be happy to look into it so we can find a solution. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
After an email telling me I had a Blind Spot issue recommending visit to Subaru service. the service agent asked me if I knew of a certain person, I said No. His said she was the previous owner of my car. NO, I'm the only owner of the car which I bought a year ago. Next, I asked what services did I have last time there a month ago, he said the computer wasn't loading. Turns out, I had two oil changes in a month. And my car was not vacuumed or wash?!?! What happen to the wonderful service??
Business response:
Thanks for the feedback. We apologize if there was some miscommunication involved during your visit. We want to address any comments/concerns that you may have, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Not a good experience for first time since coming here. Representative was very unprofessional, tried to upsell me for repairs I didnt need, before even having car inspected. Car was returned after expensive repairs with service lights still on. I wasnt treated like a valuable customer as I have in past with other representatives. Still have not received call back for repairs still needed that were under warranty.
I Traded my Prius on December 21, 2022 to camelback Volkswagen
Business response:
We strive to provide every customer with a 5-star customer service and were disappointed to hear we did not. We would like the opportunity to speak with you regarding your experience to see what we could have done to make it better. Please contact Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.